The systems point of view requires consideration of P/OM dealing with all business functions,such as marketing and finance.
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Q16: Goals and strategies must be congruent and
Q17: The functional field approach is essential for
Q18: Service industries employ an increasing percent of
Q19: Care should be taken to avoid stereotyping
Q20: Jobs in the service industries pay better
Q22: In the airline industry,total fixed costs decrease
Q23: Growing recognition of the importance of the
Q24: Cost management is not a key function
Q25: Long term P/OM planning requires excellence in
Q26: In service,the conversion is successful if customers
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