Prior to the implementation of total quality management,defective items were ________.
A) passed off as perfect products
B) incorporated into a new product
C) scrapped or reworked
D) stored indefinitely
E) sold at a premium

Question

Quizplus · Accepted Answer

Prior to the implementation of total quality management, defective items were either scrapped or reworked. This was done to ensure that only quality products were being produced and delivered to customers. Passing off defective items as perfect products or incorporating them into new products would be unethical and can harm the reputation of the organization. Storing defective items indefinitely or selling them at a premium would also not be feasible as they would take up space and not generate any revenue.

Prior to the Implementation of Total Quality Management,defective Items Were