Kim is implementing the concept of total quality management within her company.The results she expects include ________.
A) a higher standard of products and increased cost savings
B) higher prices for products due to the extra process involved
C) a one-time product improvement unlikely to reproduce
D) a limited presence in the global marketplace
E) putting the responsibility for quality on just one team

Question

Quizplus · Accepted Answer

Total quality management aims to improve the overall quality of products/services offered by a company, which can lead to increased customer satisfaction, improved reputation, and cost savings due to fewer defects and waste in the production process. Therefore, option A is the best choice. Option B is incorrect as total quality management aims to reduce costs, not increase them. Option C is incorrect as total quality management is an ongoing process and not a one-time improvement. Option D is incorrect as implementing total quality management can improve a company's global competitiveness. Option E is incorrect as total quality management requires involvement from all teams and departments.

Kim Is Implementing the Concept of Total Quality Management Within