Question 1

In Herzberg's theory,if satisfiers are missing,the employees will be dissatisfied.

Accepted Answer

In Herzberg's Two-Factor Theory, satisfiers (motivators) and dissatisfiers (hygiene factors) are separate; the absence of satisfiers does not cause dissatisfaction but rather a lack of motivation. Dissatisfaction is caused by the absence of hygiene factors.

Question 2

The personal force causing someone to behave in a particular way is called morale.

Accepted Answer

The personal force causing someone to behave in a particular way is actually called motivation, not morale. Morale refers to the level of enthusiasm and cohesiveness among a group of people, typically in a workplace or military setting.

Question 3

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Accepted Answer

Maslow's hierarchy of needs does not require complete satisfaction at one level before moving to the next; rather, a person needs to achieve a degree of satisfaction, not 100%, in the lower-level needs before higher-level needs become motivational.

Question 4

Physiological needs are satisfied by job security,health insurance,pension plans,and good working conditions.

Accepted Answer

Physiological needs, as defined by Maslow's hierarchy of needs, are basic physical requirements for human survival, such as food, water, warmth, and rest. Job security, health insurance, pension plans, and good working conditions are more closely related to safety needs, the second level of Maslow's hierarchy.

Question 5

Scientific management is the application of scientific principles to the management of work and workers.

Accepted Answer

Scientific management emphasizes on the systematic analysis of work processes and the development of techniques to increase efficiency, productivity, and profit through standardization, measurement, and incentive-based systems.

Question 6

The piece-rate system is based on the assumption that simply paying an employee more money will increase that person's motivation.

Accepted Answer

The piece-rate system, also known as performance-based pay or incentive pay, is based on the idea that tying pay to productivity, output, or quality will increase employee motivation and effort. It assumes that employees will work harder if they can earn more money for producing more, and that they will be more satisfied with their compensation if they feel that their effort is fairly rewarded. However, research has shown that the relationship between pay and motivation is more complex and depends on various factors, such as the individual's needs, goals, perceptions, and job design. Additionally, some studies have found that using piece-rate pay can actually reduce job satisfaction and encourage unethical behavior or shortcuts, especially if the quality or safety of the work is compromised. Therefore, while piece-rate pay can be effective in some situations and for some employees, it is not a panacea for motivation and should be implemented carefully and strategically.

Question 7

Herzberg thought a state of complete satisfaction was common among employees.

Accepted Answer

Herzberg believed that a state of complete satisfaction was rare among employees and that even when they were satisfied with certain aspects of their job, they still had potential for dissatisfaction with other aspects.

Question 8

According to the hierarchy of needs concept,people satisfy their needs in order of importance.

Accepted Answer

The hierarchy of needs concept, introduced by Abraham Maslow, suggests that people satisfy their needs in a specific order, starting with basic physiological needs, safety needs, love and belongingness needs, esteem needs, and ultimately self-actualization needs.

Question 9

According to Maslow's theory,safety is the most basic and the most important need.

Accepted Answer

According to Maslow's hierarchy of needs, physiological needs (such as food, water, warmth, and rest) are the most basic and important needs, not safety needs. Safety needs come second.

Question 10

Herzberg recognized only two dimensions: motivation and hygiene.

Accepted Answer

Herzberg's Two-Factor Theory identified two dimensions of employee satisfaction - motivation factors and hygiene factors.

Question 11

The high level of morale at Southwest Airlines does not have a significant impact on productivity,absenteeism,and employee turnover.

Accepted Answer

This statement is false. Research has shown that the high level of morale at Southwest Airlines has a positive impact on productivity, reduced absenteeism, and low employee turnover.

Question 12

Frederick W.Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

Accepted Answer

Frederick W. Taylor's most significant contribution to management practice was the development of the scientific management theory, which emphasized the importance of efficiency, standardization, and specialization in the workplace. The Hawthorne studies were actually conducted by Elton Mayo and his colleagues, and their findings led to the development of the human relations approach to management, which focused on the importance of employee morale and social dynamics in the workplace.

Question 13

The need for esteem may be satisfied through personal accomplishments,promotion to more responsible positions,and honors and awards.

Accepted Answer

Esteem needs are related to the desire to feel respected and valued by others, as well as the desire to feel self-respect and self-esteem. These needs can be satisfied through personal achievements, recognition from others, and gaining higher status or responsibility in one's work or personal life, all of which are mentioned in the statement.

Question 14

Maslow's hierarchy of needs includes psychological needs,safety needs,social needs,security needs,and self-importance needs.

Accepted Answer

Maslow's hierarchy of needs includes physiological needs, safety needs, love/belonging needs, esteem needs, and self-actualization needs. Security needs are generally considered part of safety needs, and self-importance needs are more accurately described as esteem needs.

Question 15

According to Maslow's hierarchy of needs,the most basic needs are physiological needs.

Accepted Answer

Maslow's hierarchy of needs starts with physiological needs which include food, water, shelter, and other survival needs.

Question 16

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Accepted Answer

The human relations movement in management was indeed born out of experiences cited in the Hawthorne studies, which were conducted by Elton Mayo and his colleagues in the 1920s and 1930s at the Hawthorne Works plant of Western Electric Company in Chicago. The studies focused on how different workplace factors, such as lighting and breaks, affected productivity and showed that worker attitudes and social dynamics played a bigger role in productivity than previously thought. This led to the emergence of the human relations movement, which emphasized the importance of human needs, motivation, and communication in managing and leading employees.

Question 17

Motivation,morale,and satisfaction of employees' needs are interrelated.

Accepted Answer

Motivation, morale, and satisfaction of employees are interrelated as they all contribute to the overall well-being and productivity of employees in the workplace. When employees are motivated, they have higher morale and are more satisfied with their jobs. Similarly, when employees are satisfied with their jobs, their motivation and morale are likely to be higher as well.

Question 18

Frederick W.Taylor originated the theory of satisfaction and dissatisfaction.

Accepted Answer

Frederick W. Taylor is known for developing principles of scientific management, not the theory of satisfaction and dissatisfaction. The theory of satisfaction and dissatisfaction is attributed to psychologist Frederick Herzberg.

Question 19

Food,shelter,and clothing will probably satisfy a person's physiological needs.

Accepted Answer

According to Maslow's Hierarchy of Needs, physiological needs such as food, shelter, and clothing are essential to satisfying a person's basic needs for survival.

Question 20

Maslow's theory explains how to motivate people with money.

Accepted Answer

Maslow's theory of motivation is based on a hierarchy of needs that prioritizes the fulfillment of basic physiological and safety needs before higher-level needs such as belongingness, esteem, and self-actualization. While money can satisfy certain basic needs, it is not the only or most effective way to motivate people. Other factors such as recognition, autonomy, and meaningful work can also play important roles in motivation.

Quiz 10: Motivating and Satisfying Employees