"I am pleased to inform you that..." is a good standard opening for a positive message.
Correct Answer:
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Q8: A request for specific action or to
Q13: A letter of request closes with a
Q13: When making a direct request,you state what
Q14: When you are responding favourably to someone's
Q17: Whenever you can assume that your audience
Q19: When making direct requests,you avoid such softening
Q19: If you are writing to someone to
Q21: When writing a letter of recommendation,omit references
Q23: When a third party is at fault,the
Q65: A routine positive message should never include
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