If a customer requesting an adjustment is at fault for the problem,the best response is to _____________
A) refuse the claim without any explanation.
B) refuse the claim and point out the customer's mistake.
C) honour the claim but do so begrudgingly.
D) honour the claim but tactfully point out that your firm was not at fault.

Question

Quizplus · Accepted Answer

Honoring the claim with a tactful explanation that the firm was not at fault is the best approach as it shows good customer service while also clarifying the situation. Refusing the claim or pointing out the customer's mistake may damage the relationship and could result in negative feedback or reviews for the company.

If a Customer Requesting an Adjustment Is at Fault for the Problem,the