When sending a goodwill message _____________
A)use congratulatory messages to build goodwill with clients and colleagues.
B)make the company or situation the focus of your comments.
C)use memo format for all goodwill messages sent through interoffice mail.
D)omit any personalized details.

Question

Quizplus · Accepted Answer

Using congratulatory messages is a great way to build goodwill with clients and colleagues. It shows that you are aware of their achievements and appreciate their efforts. It also helps to strengthen your professional relationships with them. Making the company or situation the focus of your comments and using memo format may be appropriate in some cases, but it depends on the specific situation. Omitting personalized details may make the message seem generic and insincere.

When Sending a Goodwill Message _____________