The closing of a routine request makes a request for a specific action and expresses appreciation or goodwill.
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Q45: List the three major categories of common
Q72: Condolence messages should _
A)be as long as
Q73: Messages of appreciation recognize the contributions of
Q74: A letter telling someone that she or
Q75: When responding to a customer request for
Q76: When sending a goodwill message _
A)use congratulatory
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Q79: Use a direct approach for positive messages.
Q80: Dissatisfied customers make a claim or request
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