Question 1

The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
E) salutation, inside address, body, complimentary close, signature block, date.

Accepted Answer

A)All business letters typically include these seven elements,usually arranged in one of three basic formulas.

Question 2

Most envelopes used in U.S.business are No.10(9½).

Accepted Answer

No.10 envelopes are sized to accommodate 8½ by 11-inch paper,folded into three segments vertically.

Question 3

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

Accepted Answer

United States customs include both the use of periods in such abbreviations as well as the omission of them,but such abbreviations should never have spaces between the letters.

Question 4

The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) whether or not it is imprinted with the name and address of the company.
E) none of the above.

Accepted Answer

B)Paper can make an important first impression in business transactions.Using quality paper with a heavy weight and high cotton content can set your printed materials apart.

Question 5

What is the correct format for reference initials?
A) RSR/sm
B) RSR:sm
C) RSR:SM
D) Any of the above
E) None of the above.

Accepted Answer

D)When the signature block includes the writer's name,use only the preparer's initials.If the signature block includes only the department,use both sets of initials.When the writer and the signer are different people,at least the file copy should bear both their initials as well as the typist's.

Question 6

In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.

Accepted Answer

A signature block should contain a complimentary close followed by three blank lines before the sender's name and any additional contact information.

Question 7

The letter format in which all parts begin at the left margin is called
A) modified block.
B) simplified.
C) mixed.
D) professional.
E) block.

Accepted Answer

E)Block format,in which the letter elements begin flush with the left margin,can offer quick and efficient letter preparation.

Question 8

A memo should always contain a complimentary close and a signature.

Accepted Answer

You may initial the memo,but because your name is made clear at the top of the memo,a complimentary close and signature are unnecessary.

Question 9

When preparing a formal report that will be bound,leave at least a
A) uniform 2-inch margin on all sides.
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
C) uniform 1½ inch margin on all sides.
D) 3-inch margin on the left side of each page.
E) 1-inch margin on three sides and a 1½ inch margin on the bound side.

Accepted Answer

E)If a report is to be bound,an extra½ inch is needed for the left margin to compensate for the paper area that will be taken up by the binding process.

Question 10

In the simplified letter format,commas follow both the salutation and the complimentary close.

Accepted Answer

The simplified letter format does not utilize either a salutation or a complimentary close.The salutation is woven into the body of the letter,and the signature directly follows the body.

Question 11

Letterhead stationery commonly includes the company's URL.

Accepted Answer

Letterhead typically contains all of the usual methods of communication that can be used to contact a person or organization.

Question 12

The top of a memo usually includes headings for
A) to, from, date, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
E) none of the above.

Accepted Answer

A)Beneath the title of the memo,lines containing to,from,date,and subject should be completed and listed.

Question 13

In memos,a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
E) is used only when you do not know the reader's last name.

Accepted Answer

D)For memos addressed to someone with whom you would not use a courtesy title in an in-person conversation,first and last name,first names,or even initials are acceptable.

Question 14

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

Accepted Answer

The second page of a letter should contain a heading to identify the basic details of the letter.Elements of this heading include the recipient's name,the letter's page number,and the date of the letter.

Question 15

If you include an attention line in a business letter,you should place it
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
E) vertically on the left side of the page.

Accepted Answer

D)The attention line can be used when you do not know the full name of the recipient of the business letter.It should occur on the first line of the inside address.

Question 16

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings
A) are never made of colored paper.
B) are addressed in capital letters, with no punctuation.
C) include all mailing instructions below the address area.
D) must be legal size.
E) adhere to all of the above guidelines.

Accepted Answer

B)Because the U.S.Postal Service uses optical scanners to sort mail,envelopes for quantity mailings should be in capital letters,with no punctuation and all mailing instructions placed above the address area.

Question 17

Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
C) Attention: Professor J. J. Milford
D) Good Day,
E) Thank you, Professor Milford,

Accepted Answer

E)Salutopenings omit the beginning salutation such as "Dear" and instead begin the first sentence of the letter with an integrated greeting.The first line contains the opening of the sentence and the recipient's name.The rest of the sentence then follows after a double space.

Question 18

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Accepted Answer

If you would address the recipient by first name in an in-person conversation,it is acceptable to use his or her first name in the salutation of a business letter.

Question 19

"Feb.10th,2013" is the correct way to type the date in a letter.

Accepted Answer

This is an American style of typing the date,and the name of the month should always be spelled out in this style.

Question 20

In formal business reports,every page should have a page number printed in the top right-hand corner.

Accepted Answer

The first page of a formal report is unnumbered,and the page number can be located in a number of different areas in the margins of the letter,depending on the template and binding method used.

Quiz 17: Format and Layout of Business Documents

The proper sequence for the standard parts of a letter is

Most envelopes used in U.S.business are No.10(9½).

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

The quality of paper is measured by

What is the correct format for reference initials?

In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.

The letter format in which all parts begin at the left margin is called

A memo should always contain a complimentary close and a signature.

When preparing a formal report that will be bound,leave at least a

In the simplified letter format,commas follow both the salutation and the complimentary close.

Letterhead stationery commonly includes the company's URL.

The top of a memo usually includes headings for

In memos,a courtesy title

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

If you include an attention line in a business letter,you should place it

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

Which of the following is a salutopening?

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

"Feb.10th,2013" is the correct way to type the date in a letter.

In formal business reports,every page should have a page number printed in the top right-hand corner.