Question 1

Staff managers have authority over ________.
A)special support employees only
B)line managers
C)middle managers
D)the person above them in the chain of command

Accepted Answer

Staff managers have authority over special support employees only, as their primary role is to advise and assist line managers rather than having direct authority over the core operations of the organization.

Question 2

Which of the following is synonymous with work specialization?
A)division of labor
B)job discrimination
C)chain of command
D)job preference

Accepted Answer

Work specialization is also known as division of labor, where tasks are broken down into smaller, specialized tasks for individuals or groups to focus on. Job discrimination, chain of command, and job preference are not synonymous with work specialization.

Question 3

Early supporters of work specialization saw it as ________.
A)a reliable way to increase productivity
B)a good way to increase employee morale
C)a source of innovation
D)an immoral way to coerce workers into greater productivity

Accepted Answer

Early supporters of work specialization believed that by breaking down work into small, specialized tasks, employees could become more efficient and productive. This is because they could focus on a specific task and become highly skilled at performing it. Therefore, work specialization was seen as a reliable way to increase productivity.

Question 4

________ departmentalization is based on territory or the physical location of employees or customers.
A)Functional
B)Product
C)Geographic
D)Matrix

Accepted Answer

Geographic departmentalization groups employees based on their physical location or the territory of their customers. This can be beneficial for businesses with a wide range of locations or a large customer base spread out across different regions. Functional departmentalization groups employees based on their specific function within the company (such as marketing, finance, or operations), while product departmentalization groups employees by the specific product or product line they work on. Matrix departmentalization combines multiple forms of departmentalization, often based on both function and product. However, none of these options are based on physical location like geographic departmentalization.

Question 5

All of the following are part of the process of organizational design EXCEPT ________.
A)deciding how specialized jobs should be
B)determining rules for employee behavior
C)determining the level at which decisions are made
D)determining goals for the organization

Accepted Answer

Deciding goals for the organization is not a part of organizational design. Instead, it is a part of the process of strategic planning. The other options listed (A, B, and C) are all important components of organizational design.

Question 6

The chain of command answers this question.
A)Where do I go for help?
B)How do I know when the task is complete?
C)What are the rules?
D)Who reports to whom?

Accepted Answer

The chain of command outlines who reports to whom, providing a clear hierarchy of leadership within an organization.

Question 7

What kind of departmentalization would be in place in a government agency in which there are separate departments that provide services for employers, employed workers, unemployed workers, and the disabled?
A)product
B)geographic
C)outcome
D)customer

Accepted Answer

The departmentalization in this government agency is based on different customer segments, such as employers, employed workers, unemployed workers, and the disabled. Therefore, the appropriate kind of departmentalization is customer departmentalization.

Question 8

A soap company that features a bath soap department, a laundry detergent department, and a dish soap department is using which of the following?
A)process departmentalization
B)functional departmentalization
C)product departmentalization
D)customer departmentalization

Accepted Answer

The soap company is using product departmentalization by organizing its departments based on the types of products they offer. The bath soap, laundry detergent, and dish soap departments each focus on a specific product.

Question 9

Which of the following are NOT basic elements of organizational structure?
A)work specialization, span of control
B)chain of command, line authority
C)centralization, decentralization
D)departmentalization, formalization

Accepted Answer

Chain of command and line authority are basic elements of organizational structure.

Question 10

In the chain of command, each person above you ________.
A)has special privileges
B)receives higher pay
C)has line authority
D)has no right to give you orders

Accepted Answer

In the chain of command, each person above you has line authority, which means they have the right to give you orders and make decisions for the organization. Special privileges and higher pay may come with higher positions, but they are not defining characteristics of the chain of command. The statement "has no right to give you orders" is incorrect as giving orders is a core responsibility of individuals higher up in the chain of command.

Question 11

Early users of work specialization in the early twentieth century found that the practice ultimately resulted in ________.
A)higher profits and better employee morale
B)bored workers with low morale
C)huge and permanent productivity gains
D)better communication among employees

Accepted Answer

Early users of work specialization in the early twentieth century found that the practice ultimately resulted in bored workers with low morale. While it initially led to some productivity gains, it also led to increased monotony and repetition for workers, ultimately resulting in low morale and negative effects on their job satisfaction.

Question 12

When you call JetBlue you are likely to speak to an agent in a large office in India.

Accepted Answer

JetBlue primarily uses call centers located in the United States and the Dominican Republic, not India.

Question 13

Organizational design requires a manager to ________.
A)organize groups within an organization
B)change the culture of an organization
C)change or develop the structure of an organization
D)change the logo of an organization

Accepted Answer

Organizational design involves changing or developing the structure of an organization, including its hierarchy, roles, and communication channels. While organizing groups within an organization may be a part of this process, it only represents a small aspect of organizational design. Changing the culture of an organization is a separate task that may or may not be related to organizational design. Changing a logo, on the other hand, has no direct impact on organizational design.

Question 14

Functional departmentalization groups jobs by ________.
A)tasks they perform
B)territories they serve
C)products or services they manufacture or produce
D)type of customer they serve

Accepted Answer

The answer of Functional departmentalization groups jobs by ________.
A)tasks they...

Question 15

The line of authority that extends from the upper levels of management to the lowest levels of the organization is termed the ________.
A)chain of responsibility
B)unity of command
C)staff authority
D)chain of command

Accepted Answer

The line of authority that extends from the upper levels of management to the lowest levels of the organization is termed the chain of command. This chain specifies the authority relationships that flow from the top down throughout the organization.

Question 16

Authority gives an individual the right to do this.
A)give orders
B)reprimand employees
C)command respect
D)obey orders

Accepted Answer

Authority enables an individual to give orders to subordinates, making decisions and controlling resources. Reprimanding employees, commanding respect, and obeying orders may also be actions associated with authority, but they are all secondary to the ability to give orders.

Question 17

Which statement accurately defines work specialization?
A)It is the degree to which tasks are grouped together.
B)Individual employees specialize in doing part of an activity rather than the entire activity.
C)Jobs are ranked relative only to their worth or value to the businesses.
D)Work specialization clarifies who reports to whom.

Accepted Answer

Work specialization refers to the degree to which tasks are divided into separate jobs. Individual employees specialize in doing part of an activity rather than the entire activity. This is also known as division of labor. Choice A is referring to task grouping, which is related to work specialization but not the same thing. Choice C is referring to job ranking, which is not related to work specialization. Choice D is referring to organizational structure, which can be influenced by work specialization, but is not a definition of work specialization itself.

Question 18

Contingent workers may make up to 40 percent of the workforce by the end of the decade.

Accepted Answer

According to various studies and reports, it is projected that contingent workers may make up to 40 percent of the workforce by the end of the decade.

Question 19

Today, managers favor this approach instead of work specialization.
A)All tasks are performed by all employees.
B)Partners switch jobs every half hour.
C)Employees perform a broad range of tasks.
D)Monotonous tasks are shared by all employees.

Accepted Answer

The approach that managers favor instead of work specialization is when employees perform a broad range of tasks. This type of approach is called "job rotation" and it helps to prevent monotony, increase employee motivation and skill development, and creates more flexible and adaptable teams. Choice C is the only option that describes this approach.

Question 20

State motor vehicle offices usually use this kind of departmentalization.
A)product
B)functional
C)customer
D)process

Accepted Answer

The answer of State motor vehicle offices usually use this...

Quiz 6: Organizational Structure and Design

Staff managers have authority over ________.

Which of the following is synonymous with work specialization?

Early supporters of work specialization saw it as ________.

________ departmentalization is based on territory or the physical location of employees or customers.

All of the following are part of the process of organizational design EXCEPT ________.

The chain of command answers this question.

What kind of departmentalization would be in place in a government agency in which there are separate departments that provide services for employers, employed workers, unemployed workers, and the disabled?

A soap company that features a bath soap department, a laundry detergent department, and a dish soap department is using which of the following?

Which of the following are NOT basic elements of organizational structure?

In the chain of command, each person above you ________.

Early users of work specialization in the early twentieth century found that the practice ultimately resulted in ________.

When you call JetBlue you are likely to speak to an agent in a large office in India.

Organizational design requires a manager to ________.

Functional departmentalization groups jobs by ________.

The line of authority that extends from the upper levels of management to the lowest levels of the organization is termed the ________.

Authority gives an individual the right to do this.

Which statement accurately defines work specialization?

Contingent workers may make up to 40 percent of the workforce by the end of the decade.

Today, managers favor this approach instead of work specialization.

State motor vehicle offices usually use this kind of departmentalization.