Chantell is the manager of the claims department in a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?
A)Upward communication
B)Downward communication
C)Horizontal communication
D)Lateral communication

Question

Quizplus · Accepted Answer

This is an example of downward communication because Chantell, who is in a higher position, is communicating information about the new claim form to her staff who are in lower positions.

Chantell Is the Manager of the Claims Department in a Large