_____ refers to a salesperson who is capable of conveying emotional information to shape a more valuable outcome for consumers.
A) Emotional ability
B) Emotional contagion
C) Emotional attractiveness
D) Emotional dependability

Question

Quizplus · Accepted Answer

The given definition refers to emotional ability, which is the capacity to understand and use emotions to influence consumers towards a more valuable outcome. Emotional contagion refers to the transfer of emotions from one person to another, emotional attractiveness refers to the extent to which a salesperson's emotional qualities are appealing to the consumer, and emotional dependability refers to the ability of a salesperson to consistently meet emotional expectations.

_____ Refers to a Salesperson Who Is Capable of Conveying