Question 1

In the _____,managers share the information they have collected with their subordinates and others in a company.

Accepted Answer

The disseminator role is when managers share the information they have collected with their subordinates and others in a company. The monitor role is when managers collect information that can be used to improve the organization's performance. The figurehead role is when managers perform ceremonial duties. The spokesperson role is when managers represent the organization to outsiders.

Question 2

Which of the following skills includes the ability to recognize how a company fits into or is affected by its environment?

Accepted Answer

Conceptual skills involve the ability to understand and analyze complex situations, including how an organization interacts with its external environment. This includes understanding the company's position in the market, understanding industry trends, and evaluating the impact of economic, political, and social factors on the company's performance. Technical skills relate to specific tasks or functions, human skills involve interpersonal communication, and informational skills relate to the ability to gather and analyze data.

Question 3

Aaron,the chief executive officer of Periwinkle Inc.,often sits on the boards of other companies to share viewpoints on business operations.In this case,Aaron performs the _____ role of interpersonal role of management.

Accepted Answer

The liaison role involves the CEO interacting with external stakeholders such as other companies to share viewpoints and build relationships. This is exactly what Aaron is doing in this scenario, so the best choice is A, liaison. The disseminator role involves sharing information and knowledge with employees, the disturbance handler role involves resolving conflicts and crises, and the figurehead role involves representing the company in a ceremonial capacity.

Question 4

In the context of Mintzberg's managerial roles,managers in the _____ share information with people outside their departments or companies.

Accepted Answer

In Mintzberg's managerial roles, the role of a "spokesperson" involves sharing information with people outside the organization or department. The other options do not involve such external communication. The entrepreneur role involves seeking out new opportunities and taking risks. The figurehead role involves symbolic representation of the organization. The disseminator role involves sharing information within the organization.

Question 5

Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups?

Accepted Answer

With the shift towards self-managing groups, the need for a team leader has emerged as a new kind of management position, focused on guiding and supporting teams rather than traditional hierarchical management. Therefore, option B, "team leader," is the correct answer. Options A, C, and D have been traditional management positions that have been around for a while and are not necessarily new developments in response to self-managing groups.

Question 6

As a supervisor at an automobile service center,Jacob is bossy,arrogant,and insensitive to the needs of his subordinates.He is unable to delegate tasks effectively.This scenario illustrates that Jacob has the characteristics of a(n):

Accepted Answer

The scenario describes Jacob as bossy, arrogant, and insensitive, which are all characteristics of a derailer leader. Derailers are leaders who exhibit negative traits that can hinder their own and their team's performance. Additionally, Jacob's inability to delegate tasks effectively further highlights his shortcomings as a leader.

Question 7

As the chief executive officer of Hayden Corp.,Kim found an effective way to reward high-performing employees and boost their morale during an economic downturn.Which of the following management functions was Kim engaged in?

Accepted Answer

The CEO, Kim, found an effective way to reward and boost the morale of high-performing employees during an economic downturn. This indicates that Kim was engaged in the management function of leading, which is about inspiring and motivating employees towards achieving organizational goals. Planning involves setting goals and developing strategies, organizing is about arranging resources and assigning tasks, and controlling is about monitoring and adjusting performance.

Question 8

An accountant with _____ has the ability to create statements for a budget,compare the budget to the actual income statement of a particular financial year,and determine unnecessary expenses.

Accepted Answer

Technical skills are necessary for an accountant to create financial statements, analyze budgets, and identify unnecessary expenses.

Question 9

_____ are equally important at all levels of management,from team leaders to chief executive officers.

Accepted Answer

Human skills are essential at all levels of management because they involve the ability to work well with others, communicate effectively, and build strong relationships, which are crucial for team leaders, managers, and executives alike.

Question 10

The top management at Vermilion Inc.realized that there were some technical defects in the company's new manufacturing plant that was under construction.Technical specialists were sent to the site to correct the issues.This scenario illustrates the management function of _____.

Accepted Answer

The scenario illustrates the management function of controlling, which involves monitoring performance, comparing it with goals, and correcting any deviations from the standards. In this case, the technical defects in the manufacturing plant indicate a deviation from the standard or plan, and technical specialists were sent to correct the issue, which is an example of corrective action taken to bring performance back in line with goals.

Question 11

Jared,the operations head at Cerise Confectionery,showed gratitude to his employees by hosting an employee appreciation day.In this scenario,Jared used the management function of _____ to boost the morale of his employees.

Accepted Answer

Jared used the management function of leading to boost the morale of his employees by showing gratitude and appreciation towards them through hosting an employee appreciation day. Leading involves motivating, inspiring, and guiding employees towards achieving the goals of the organization, and in this case, Jared used it to boost employee morale. Monitoring, organizing, and controlling are other management functions that may have been involved in the planning and execution of the employee appreciation day but were not primarily responsible for boosting employee morale.

Question 12

A team leader is responsible for:

Accepted Answer

The answer of A team leader is responsible for: 
...

Question 13

Auburn Inc.,a publishing company,realized that there was a factual error in the August issue of its business magazine,Alacrity.The magazine's editor-in-chief immediately released a press statement apologizing for the error.Subsequently,Auburn published the actual figures in Alacrity's September issue.Which of the following management functions was used in this scenario?

Accepted Answer

Controlling is the management function that involves taking corrective actions when there is a deviation from the planned course of action. In this scenario, the correction of the factual error in the August issue of the magazine through the release of a press statement and the subsequent publication of the correct figures in the September issue demonstrates the use of controlling as a management function.

Question 14

Mike supervises the work of assembly line workers in an automobile manufacturing firm.Most of his time is spent on quality control,scheduling workers,and training new employees.Mike can be categorized as a _____.

Accepted Answer

Mike's responsibilities primarily involve overseeing the day-to-day operations of the assembly line workers, which falls under the purview of first-line managers. Middle managers are responsible for overseeing multiple teams or departments, while top-level managers are responsible for overall strategic management of the organization. Plant manager is a specific job title that may or may not apply to Mike's role.

Question 15

_____ increase in importance as managers rise through the management hierarchy.

Accepted Answer

Conceptual skills are a set of skills used for analyzing both abstract and complex situations, with the objective of solving problems or making decisions. These skills become more important as managers rise through the management hierarchy, because as they climb the ladder they need to have a broad understanding of the organization, its environment and how the different parts of the organization relate to each other. They need to be able to envision the organization as a whole and make strategic decisions based on that vision. Technical skills and spatial skills are more important for lower-level managers or technical specialists, while interpersonal skills are important for all levels of management.

Question 16

Jane is in charge of her Rotary Club's annual fundraising auction.She has to decide who will collect donations from local businesses,determine the site of the event,decide who will sell tickets to customers,and who will conduct the auction.Jane is engaged in the management function of _____.

Accepted Answer

Jane is engaged in the management function of organizing, which involves determining the tasks that need to be done, who will be responsible for each task, and how resources will be allocated to accomplish the tasks.

Question 17

Robert is a manager at Beta Corp.Many of his subordinates mention that they find it very easy to work and communicate with Robert.According to them,Robert is a good listener and communicates his ideas effectively.Moreover,he is sensitive to the feelings of others and encourages them to express their opinions.This scenario illustrates that that Robert has good _____.

Accepted Answer

Robert's ability to listen, communicate effectively, be sensitive to others' feelings, and encourage them to express their opinions shows that he has good human skills, also known as interpersonal or people skills. Technical skills refer to knowledge and expertise in a specific field, spatial skills are related to visualizing objects in 3D space, and conceptual skills involve the ability to think about abstract and complex ideas. None of these skills are as relevant to Robert's ability to work well with others as human skills.

Question 18

A business administrator in a school is determining how classes will be scheduled,which rooms will be allocated,and who will teach each subject in the curriculum.Which of the following management functions is illustrated in this scenario?

Accepted Answer

Organizing involves determining how tasks are to be done, who is to do them, and how resources will be grouped and coordinated to achieve objectives. In this scenario, the business administrator is allocating rooms, determining who will teach which subject, and scheduling classes. Therefore, organizing is the management function illustrated in this scenario.

Question 19

Philip works at a graphic designing firm.He can efficiently work on various graphic designing software.He can create visuals and illustrations as per clients' requirements.This scenario illustrates that Philip has _____.

Accepted Answer

Philip's ability to work with graphic designing software and create visuals and illustrations shows that he has technical skills.

Question 20

Which of the following is a function of a top manager?

Accepted Answer

While all of the listed tasks are part of a top manager's responsibilities, creating a positive organizational culture through language and action is a unique and crucial function that only top managers can perform effectively.

Quiz 1: Management