Question 1

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
A) phone call
B) e-mail
C) meeting
D) website

Accepted Answer

According to the guidelines provided by Practical Communications, Inc., an e-mail is a medium that is "excellent" for encouraging creative thinking.

Question 2

A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.
A) 2
B) 3
C) 5
D) 10

Accepted Answer

If a team has 10 communication channels between its various members, it can be deduced that the team has five members by using the formula for calculating communication channels.

Question 3

According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction?
A) body language
B) written content
C) spoken content
D) tone of voice

Accepted Answer

Research has indicated that in a face-to-face interaction, communication takes place through body language, how the words are said, and the actual spoken content.

Question 4

Which document describes what the project team has accomplished during a certain period?
A) progress reports
B) status reports
C) forecasts
D) lessons-learned reports

Accepted Answer

Progress reports describe what the project team has accomplished during a certain period.

Question 5

According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions?
A) phone call
B) e-mail
C) meeting
D) website

Accepted Answer

According to the guidelines provided by Practical Communications, Inc., a meeting is the most appropriate medium for giving complex instructions.

Question 6

As the number of people involved in a project _____, the complexity of communications _____.
A) increases, decreases
B) decreases, increases
C) increases, stays constant
D) increases, increases

Accepted Answer

An important aspect of communications is the number of people involved in a project. As the number increases, the complexity of communication increases because there are more channels or pathways through which people can communicate.

Question 7

The output of the _____ process is a communications management plan.
A) managing communications
B) reporting performance
C) controlling communications
D) planning communications

Accepted Answer

Planning communications management involves determining the information and communications needs of the stakeholders. The outputs of this process include a communications management plan, project management plan updates, and project documents updates.

Question 8

An example of pull communication is _____.
A) meetings
B) video conferencing
C) voice mails
D) blogs

Accepted Answer

In pull communication, information is sent to recipients at their request via websites, bulletin boards, e-learning, knowledge repositories like blogs, and other means.

Question 9

According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?
A) voice mail
B) e-mail
C) meeting
D) website

Accepted Answer

According to the guidelines provided by Practical Communications, Inc., a meeting is the most appropriate medium for addressing negative behavior.

Question 10

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?
A) Call Phil in for a private meeting to appreciate his work.
B) Call a team meeting to praise Phil for his work on the project.
C) Announce Phil's accomplishment on the company Web site.
D) Have top management and the other teams in the company award Phil.

Accepted Answer

People have different personality traits that often affect their communication preferences. For example, if you want to praise a project team member for doing a good job, most introverts would be more comfortable receiving that praise in private, while most extroverts would like everyone to hear about their good work.

Question 11

Using the formula for calculating the number of communication channels, how many channels would five people require?
A) 9
B) 10
C) 11
D) 14

Accepted Answer

Five people will have ten communication channels.

Question 12

The formula to determine the number of communication channels is _____, where n is the number of people involved.
A) n (n-1)/2
B) n(n+1)/2
C) n (n+1)/n(n-1)
D) n(n-1)/n(n+1)

Accepted Answer

The formula to determine the number of communication channels as the number of people involved in a project increases is: number of communication channels = n (n-1)/2.

Question 13

Which is true of push communication?
A) Information is sent only to recipients who request the information.
B) This method ensures that the information is understood by recipients.
C) Information is sent to recipients without their request.
D) This method ensures that the information is received by the recipients.

Accepted Answer

In push communication, information is sent or pushed to recipients without their request via reports, e-mails, faxes, voice mails, and other means. This method ensures that the information is distributed, but does not ensure that it was received or understood.

Question 14

During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?
A) closing
B) execution
C) planning
D) monitoring and controlling

Accepted Answer

During project execution, project teams must address important considerations for managing information, and they often end up updating business processes through improved communications.

Question 15

Which document describes where the project stands at a specific point in time?
A) progress reports
B) status reports
C) forecasts
D) lessons-learned reports

Accepted Answer

Status reports describe where the project stands at a specific point in time.

Question 16

Which document addresses where the project stands in terms of meeting scope, time, and cost goals?
A) technical reports
B) status reports
C) progress reports
D) lessons-learned reports

Accepted Answer

Status reports address where the project stands in terms of meeting scope, time, and cost goals.

Question 17

Using the formula for calculating the number of communication channels, how many channels would two people require?
A) 1
B) 2
C) 3
D) 4

Accepted Answer

Two people will have one communication channel.

Question 18

An example of push communication is _____.
A) meetings
B) video conferencing
C) voice mails
D) blogs

Accepted Answer

In push communication, information is sent or pushed to recipients without their request via reports, e-mails, faxes, voice mails, and other means.

Question 19

Which communication method is most appropriate for assessing the commitment of project stakeholders?
A) wiki
B) e-mail
C) website
D) meeting

Accepted Answer

If you were trying to assess commitment of project stakeholders, a meeting would be the most appropriate medium to use.

Question 20

Which method of communication is likely to be most effective for conveying sensitive or important information?
A) short face-to-face meetings
B) e-mails
C) telephone conversations
D) reading reports from other team members

Accepted Answer

Short face-to-face meetings are often more effective than electronic communications, particularly for sensitive information.

Quiz 10: Project Communications Management

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.

A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.

According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction?

Which document describes what the project team has accomplished during a certain period?

According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions?

As the number of people involved in a project _, the complexity of communications _.

The output of the _____ process is a communications management plan.

An example of pull communication is _____.

According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?

Using the formula for calculating the number of communication channels, how many channels would five people require?

The formula to determine the number of communication channels is _____, where n is the number of people involved.

Which is true of push communication?

During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications) ?

Which document describes where the project stands at a specific point in time?

Which document addresses where the project stands in terms of meeting scope, time, and cost goals?

Using the formula for calculating the number of communication channels, how many channels would two people require?

An example of push communication is _____.

Which communication method is most appropriate for assessing the commitment of project stakeholders?

Which method of communication is likely to be most effective for conveying sensitive or important information?