Question 1

Engagement is the extent to which employees commit,rationally or emotionally,to the organization and how hard they work as a result of this commitment.

Accepted Answer

This is the definition of employee engagement, which indicates that employees are committed to the organization, both on a rational and emotional level, and as a result, work hard.

Question 2

M-government relies heavily on intranets and extranets for communicating with citizens.

Accepted Answer

M-government, or mobile government, relies on mobile technologies to communicate with citizens, rather than traditional intranets and extranets used by organizations for internal communications.

Question 3

Creating easy-to-find single points of access to government services for individuals is a G2B performance objective.

Accepted Answer

G2B (Government to Business) performance objectives focus on improving interactions and transactions between government entities and businesses, not on creating access points for individuals, which would be a G2C (Government to Citizen) objective.

Question 4

By adding biometrics to the smart cards of beneficiaries,the government expects to substantially reduce fraud in its electronic benefits transfer (EBT)program.

Accepted Answer

Biometrics will make it difficult for anyone else to use the smart card of a beneficiary, thus reducing the chances of fraud in the electronic benefits transfer program.

Question 5

Intelink is a G2G service that helps state governments locate information about child support,including data on paternity and enforcement of child-support obligations.

Accepted Answer

Intelink is an umbrella term for a group of secure intranets used by the United States Intelligence Community for sharing classified and sensitive information, not for child support information.

Question 6

E-government is an e-commerce model that applies only to the interaction of a government with its business suppliers.

Accepted Answer

E-government is not limited to the interaction between a government and its business suppliers. It involves the use of technology to provide public services, facilitate communication between government and citizens, and improve the efficiency and effectiveness of government operations.

Question 7

The ability to reach a larger number of people through mobile devices is one benefit of m-government.

Accepted Answer

M-government (mobile government) allows governments to reach a larger number of citizens through their mobile devices, including smartphones and tablets. This is one of the key benefits of m-government.

Question 8

Major areas of government-to-citizens (G2C)activities include social services,tourism and recreation,and research and education.

Accepted Answer

The major areas of government-to-citizens (G2C) activities do include social services, tourism and recreation, and research and education.

Question 9

Many governments own islands on Second Life on which they present diplomatic issues and advertise tourist attractions.

Accepted Answer

Many governments do indeed own islands on Second Life for the purpose of presenting diplomatic issues and advertising tourist attractions.

Question 10

Because of the technology involved,the cost of providing an e-learning experience is 50-70 percent greater than the traditional classroom.

Accepted Answer

E-learning is generally more cost-effective than traditional classroom learning due to savings on logistics, materials, and accommodation.

Question 11

The government-to-citizens (G2C)category of e-government includes all of the interactions between a government and its citizens that can take place electronically.

Accepted Answer

The statement is true. The G2C category of e-government includes all electronic interactions between a government and its citizens, such as online tax filing, social security benefits applications, and voting.

Question 12

The smart card system is used for electronic benefits transfer (EBT)in the United States to reduce fraud and processing costs.

Accepted Answer

The smart card system is indeed used for electronic benefits transfer (EBT) in the United States to reduce fraud and processing costs.

Question 13

In the United States,during the 2008 presidential election,the candidates used blogs,social networks,and e-mail to reach and influence potential voters.

Accepted Answer

During the 2008 presidential election in the United States, candidates used various online platforms such as blogs, social networks, and email to reach out to potential voters and influence them.

Question 14

Most countries have adopted legislation for data and information practices that spell out the rights of citizens and the responsibilities of the data holders.

Accepted Answer

The answer of Most countries have adopted legislation for data...

Question 15

One limitation of e-learning is the lower content retention rate among learners compared to traditional in-person training.

Accepted Answer

The answer of One limitation of e-learning is the lower...

Question 16

An objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents.

Accepted Answer

G2G (Government-to-Government) communication systems aim to improve interoperability and communication between emergency response agencies at all levels of government. By enabling faster and more efficient communication between jurisdictions and disciplines, G2G can help reduce response times to emergency incidents.

Question 17

E-learning generally refers to purely Web-based learning.

Accepted Answer

E-learning can refer to a variety of electronic methods of learning, including but not limited to Web-based learning. It can also include virtual classrooms, video-based learning, computer-based learning, and more.

Question 18

The U.S.Navy provides a Lifelines portal,a G2E,to improve the quality-of-life flow of information to sailors and their families.

Accepted Answer

The statement is true. The Lifelines portal, a G2E, is designed to provide sailors and their families with improved access to information and resources that can enhance their quality of life.

Question 19

Governments are using Web 2.0 tools mainly for collecting taxes and fines and for making benefit payments.

Accepted Answer

While some governments do use Web 2.0 tools for tax collection and benefit payments, they also use them for other purposes such as citizen engagement, transparency, and communication. Examples include social media usage for public service announcements, online community forums for public input, and open data portals for transparency of government actions.

Question 20

Online learning saves time and money by allowing information to be distributed quickly and by reducing travel costs.

Accepted Answer

Online learning eliminates the need for commuting to a physical classroom, and materials can be easily accessed and distributed electronically, thus saving time and reducing travel costs. Additionally, online courses may be more cost-effective than traditional in-person ones, making education more accessible to a wider range of individuals.

Quiz 5: Innovative EC Systems: From E-Government to E-Learning, collaborative Commerce, and C2C Commerce