Question 1

________ refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

Accepted Answer

Operations management is the management of the transformation process that converts inputs such as labor and raw materials into finished goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce goods and services efficiently and effectively.

Question 2

According to the textbook, it is easy to see the operations management process at work in service organisations.

Accepted Answer

False

Question 3

If a local bakery and cafe bakes bread and cakes for both retail and wholesale sale and also runs a cafe where you can get breakfast, lunch or morning or afternoon teas it would be considered to be ________.

Accepted Answer

The bakery and cafe both manufacture bread and cakes for wholesale and retail sale, making it a manufacturing organization. They also provide breakfast, lunch, and teas in their cafe, making it a service organization. Therefore, it is a combination of both a service and manufacturing organization.

Question 4

'Productivity' includes the overall output of goods and services that is then divided by the inputs.

Accepted Answer

Productivity is indeed calculated by dividing the overall output of goods and services by the inputs, such as labor, capital, and resources.

Question 5

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

Accepted Answer

In Australia, the service sector is significantly larger, accounting for around 80% of all private-sector jobs, not just 35%. This includes industries such as retail, tourism, education, health care, and professional services.

Question 6

For organisations to improve productivity, they should focus on which of the following?

Accepted Answer

Productivity depends on both the efficiency of operations and the quality of the workforce. Focusing solely on operations variables may improve efficiency but neglect the impact of people on productivity. Similarly, product price may affect revenue but not necessarily productivity. Therefore, to improve productivity, organisations should focus on both people and operations. The choice of A is incorrect because although industry can affect productivity, the focus should still be on people and operations. The choice of B and E are too narrow as they only focus on one aspect of productivity.

Question 7

According to the textbook, it is estimated that in Australia approximately ________ of all economic activity are in service industries.

Accepted Answer

According to the textbook, it is estimated that in Australia approximately 70 per cent of all economic activity are in service industries.

Question 8

Which of the following is an accurate statement relevant to operations management principles?

Accepted Answer

The operations system can produce both goods and services as outputs. This is a fundamental principle of operations management. Labour is considered an input, and is involved in both the transformation stage and other stages of the operations process, so A is incorrect. B is incorrect because operations management involves the entire process of producing a product, not just the input stage. D is incorrect because operations managers are ubiquitous in both the service and manufacturing sectors. E is incorrect because output is determined by a variety of factors, not just the capital and materials used.

Question 9

________ takes inputs and transforms them through various processes into finished goods and services.

Accepted Answer

The term "operations system" refers to the overall process of taking inputs and transforming them into finished goods and services. This includes all of the various processes involved in production, from sourcing raw materials to distributing finished products. Operations management refers specifically to the management of these processes. The value chain is a related concept that describes the various activities involved in creating value for customers, including both primary and support activities. Transformation management is a more general term that can refer to any process of managing change or transformation within an organization. The output system is not a commonly used term in operations management.

Question 10

'Operations management' refers to the design, operation and control of the transformation process that utilises labour and machines to produce outputs.

Accepted Answer

The answer of 'Operations management' refers to the design, operation...

Question 11

'Productivity' includes the overall output of goods and services that is then ________ the inputs.

Accepted Answer

Productivity is calculated by dividing the overall output of goods and services by the inputs used to produce them. This ratio measures how efficiently inputs are converted into outputs.

Question 12

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

Accepted Answer

Technology is typically considered an input or a resource in an organization's operations system, not an output. Outputs are the results of the organization's processes, such as sales, accounting reports, motivated employees, and high rates of return on capital.

Question 13

'Operations management' refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

Accepted Answer

Operations management is the process of overseeing, designing and controlling the process of converting inputs (such as raw materials and labour) into outputs (finished goods and services).

Question 14

According to the textbook, it is easy to see the operations management process at work in ________.

Accepted Answer

The textbook explicitly states that operations management is closely associated with manufacturing organizations. While it can be applied to other types of organizations, the most obvious example is found in manufacturing.

Question 15

For organisations to improve productivity, they should focus on people and operations.

Accepted Answer

People and operations are two key areas that can impact productivity in an organization. Focusing on these areas through employee training, efficient processes, and technology can improve productivity.

Question 16

Indicate which one of the following is NOT mentioned in the textbook as a reason why operations management is important to organisations and managers?

Accepted Answer

The answer of Indicate which one of the following is...

Question 17

All of the following are examples of inputs as described by an organisation's operation system EXCEPT ________.

Accepted Answer

Inputs refer to the resources that are transformed into outputs by an organization's operation system. While capital, information, materials, and technology are all examples of inputs, sales is an output of the system.

Question 18

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles)improved from around ________ per employee in 1991 to something over ________ per employee in 2003.

Accepted Answer

The textbook states that productivity per employee for PMVs in Australia improved from around 11 per employee in 1991 to over 17.5 per employee in 2003.

Question 19

Which of the following is NOT an example of an input as described by an organisation's operations system?

Accepted Answer

Accounting reports are an output of an organization's operations system, not an input. Inputs refer to the resources and materials necessary for the system to function, such as equipment, technology, people, and capital.

Question 20

Deming believed that managers were the primary source of increased productivity.

Accepted Answer

Deming emphasized the importance of management leadership and how it plays a critical role in increasing productivity and quality. He believed that managers should focus on continuous improvement and create an environment that fosters teamwork, employee involvement, and effective communication to achieve organizational objectives.

Quiz 11: Managing Operations

________ refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

According to the textbook, it is easy to see the operations management process at work in service organisations.

If a local bakery and cafe bakes bread and cakes for both retail and wholesale sale and also runs a cafe where you can get breakfast, lunch or morning or afternoon teas it would be considered to be ________.

'Productivity' includes the overall output of goods and services that is then divided by the inputs.

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

For organisations to improve productivity, they should focus on which of the following?

According to the textbook, it is estimated that in Australia approximately ________ of all economic activity are in service industries.

Which of the following is an accurate statement relevant to operations management principles?

________ takes inputs and transforms them through various processes into finished goods and services.

'Operations management' refers to the design, operation and control of the transformation process that utilises labour and machines to produce outputs.

'Productivity' includes the overall output of goods and services that is then ________ the inputs.

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

'Operations management' refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

According to the textbook, it is easy to see the operations management process at work in ________.

For organisations to improve productivity, they should focus on people and operations.

Indicate which one of the following is NOT mentioned in the textbook as a reason why operations management is important to organisations and managers?

All of the following are examples of inputs as described by an organisation's operation system EXCEPT ________.

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles) improved from around per employee in 1991 to something over per employee in 2003.

Which of the following is NOT an example of an input as described by an organisation's operations system?

Deming believed that managers were the primary source of increased productivity.

Quiz 11: Managing Operations

________ refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

According to the textbook, it is easy to see the operations management process at work in service organisations.

If a local bakery and cafe bakes bread and cakes for both retail and wholesale sale and also runs a cafe where you can get breakfast, lunch or morning or afternoon teas it would be considered to be ________.

'Productivity' includes the overall output of goods and services that is then divided by the inputs.

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

For organisations to improve productivity, they should focus on which of the following?

According to the textbook, it is estimated that in Australia approximately ________ of all economic activity are in service industries.

Which of the following is an accurate statement relevant to operations management principles?

________ takes inputs and transforms them through various processes into finished goods and services.

'Operations management' refers to the design, operation and control of the transformation process that utilises labour and machines to produce outputs.

'Productivity' includes the overall output of goods and services that is then ________ the inputs.

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

'Operations management' refers to the transformation process that converts resources such as labour and raw materials into finished goods and services.

According to the textbook, it is easy to see the operations management process at work in ________.

For organisations to improve productivity, they should focus on people and operations.

Indicate which one of the following is NOT mentioned in the textbook as a reason why operations management is important to organisations and managers?

All of the following are examples of inputs as described by an organisation's operation system EXCEPT ________.

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles) improved from around ________ per employee in 1991 to something over ________ per employee in 2003.

Which of the following is NOT an example of an input as described by an organisation's operations system?

Deming believed that managers were the primary source of increased productivity.

According to the textbook, in Australia in the automotive market productivity per employee for PMVs (personal motor vehicles) improved from around per employee in 1991 to something over per employee in 2003.