Question 1

Describe the four critical dependent variables that managers must control to compete as a modern organization.

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Question 2

Describe the traditional view of human resource management and the present view of human resource management.

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Question 3

Knowledge workers gather and interpret information to improve a product or process.They are known for using "their head more than their hands."

Accepted Answer

Knowledge workers are individuals who are involved in utilizing their knowledge and expertise to gather, analyze, and interpret information to improve a product or process. This could include professionals in fields such as research, development, design, and analysis, and they typically rely more on their intellectual abilities and knowledge than on manual labor or physical exertion. Hence, knowledge workers are known for using "their head more than their hands."

Question 4

List the eight major human resource management discipline areas.

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Question 5

Describe four of the six human resource management responsibilities of the line manager.

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Question 6

The compensating section of the practitioner's model of human resource management describes base pay,incentives,and worker benefits as ways to reward and maintain a workforce.

Accepted Answer

The compensating section of the practitioner's model of human resource management includes base pay, incentives, and worker benefits as means to reward and retain employees.

Question 7

In the present view of the field,human resource management deals primarily with improving the effectiveness of the people within an organization.

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Question 8

Employee engagement is a combination of job satisfaction,ability,and a willingness to perform for the organization at a high level and over an extended period of time.

Accepted Answer

Employee engagement involves a person's level of job satisfaction, their skills and abilities, and their willingness to perform well and contribute to the success of the organization for a sustained period of time.

Question 9

If you decide to pursue a career in human resource management,there are several organizations that can help.What are two major organizations you might join to help in your career?

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Question 10

The Society for Human Resource Management is the largest and most recognized of the HRM advocacy organizations in the United States.

Accepted Answer

The statement is true. The Society for Human Resource Management (SHRM) is the largest and most recognized HRM advocacy organization in the United States.

Question 11

The book describes the five levels of the practitioner's model for human resource management.Of the five,which are you looking forward to studying in this book? Be sure to describe the part of the model in which you have the most interest and why you look forward to learning more about it.

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Question 12

Staff managers are the individuals who create,manage,and maintain the people and organizational processes that create whatever it is that the business sells.

Accepted Answer

Staff managers provide support, advice, and expertise to line managers, who are directly responsible for making the products or providing the services of the business.

Question 13

Conceptual and design skills include the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.

Accepted Answer

Conceptual and design skills primarily involve the ability to solve problems creatively, understand complex concepts, and design solutions to problems, rather than focusing on interpersonal relationships.

Question 14

Describe the four major human resource management skill sets.

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Question 15

As a human resource manager,Mitchell is examining all the procedures that have been adopted over the years and have become "the way we do things around here." Many of these procedures were adopted to make the workplace more efficient,but Mitchell wants to check on whether that efficiency still exists.Mitchell is helping Acme Global become agile by ______.
A) creating a digital culture
B) developing the ability to thrive on change
C) exploring the value of "on-demand" workers
D) reviewing legacy processes

Accepted Answer

Mitchell is reviewing legacy processes, which means he is examining the procedures that have been adopted over time. This is a way to ensure that the organization is not stuck doing things the same old way, and it can adapt to changing circumstances. This is a key aspect of becoming agile as an organization. Option A is focused on changing the company culture to be more digital-focused. Option B is about developing the company's ability to react to change. Option C is about exploring the value of freelance or gig workers, which is not related to the context of the question.

Question 16

There are several major challenges facing HR managers.Identify at least three of these major challenges.

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Question 17

Sustainable competitive advantage is a capability that creates value for customers that rivals can't copy quickly or easily and that allows the organization to differentiate its products or services from those of competitors.

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This is the definition of sustainable competitive advantage.

Question 18

The developing and managing section of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time.

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Question 19

Effectiveness is the amount of output that an organization gets per unit of input,with human input usually expressed in terms of units of time.

Accepted Answer

Effectiveness refers to the degree to which objectives are achieved and the extent to which targeted problems are solved, not necessarily the amount of output per unit of input, which is more accurately described as efficiency.

Question 20

Describe four of the eight major human resource management discipline areas.

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Quiz 1: The New Human Resource Management Process