Question 1

When an employee learns a job by actually performing that job,this training method is called
A) interactive training.
B) job instruction training.
C) vestibule training.
D) on-the-job training.
E) one-on-one training.

Accepted Answer

On-the-job training involves learning a new job by actually performing that job under the guidance and supervision of an experienced employee. This method allows the learner to acquire practical skills and knowledge in the actual work environment.

Question 2

Identify and briefly describe five different training techniques.

Accepted Answer

The answer of Identify and briefly describe five different training...

Question 3

A training method that joins two or more distant groups using a combination of audio and visual equipment is called
A) classroom training.
B) video conferencing.
C) programmed learning.
D) on-the-job training.
E) job instruction training.

Accepted Answer

Video conferencing is a training method that allows two or more distant groups to join together through the use of audio and visual equipment. This method allows for real-time interaction and communication between the groups, similar to an in-person meeting or training session. The other options given, such as classroom training, programmed learning, on-the-job training, and job instruction training, do not necessarily involve the use of audio and visual equipment to connect distant groups.

Question 4

A systematic method of training that is used for teaching job skills involving presenting questions or facts,allowing the trainee to respond,and giving the trainee immediate feedback on the accuracy of his/her answers,is known as which of the following?
A) Programmed learning
B) Responsive learning
C) Immediate feedback learning
D) Systematic learning
E) On-the-job training

Accepted Answer

The given method is characteristic of programmed learning, which is a systematic approach that involves a sequence of carefully designed learning steps or modules. The learner is presented with questions or information, and then the feedback is immediately provided to help reinforce learning. Choices B, C, D, and E do not accurately describe the given training method.

Question 5

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

Accepted Answer

Vestibule training is often used as a substitute for on-the-job training when it is too expensive or risky to train employees on the job. It simulates the actual work environment, allowing employees to gain practical experience and learn skills in a safe and controlled environment. As such, it can be an effective and efficient way of preparing employees for their job roles.

Question 6

A process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as
A) vestibule training.
B) job instruction training.
C) apprenticeship training.
D) computerized training.
E) classroom training.

Accepted Answer

The process described refers to apprenticeship training, which involves a combination of classroom instruction and on-the-job training to develop skills in a particular trade or profession. Vestibule training refers to a simulated work environment used for training, job instruction training involves a trainer providing step-by-step guidance to a trainee, computerized training uses technology for instruction and learning, and classroom training involves instruction in a traditional classroom setting.

Question 7

Apprenticeships are widely used to train individuals for many occupations,including those of
A) supervisor.
B) manager.
C) lawyer.
D) electrician.
E) executive.

Accepted Answer

Apprenticeships are commonly used to train individuals for hands-on trades, such as electricians. While apprenticeships can still be used for supervisor and management positions, these positions typically require more formal education and training beyond an apprenticeship. Apprenticeships are not typically used for professions such as lawyers or executives.

Question 8

Which of the training and development process steps involves conducting a pilot study with a representative group of trainees?
A) Training needs analysis
B) Development needs analysis
C) Validation
D) Instructional design
E) Evaluation of training

Accepted Answer

The step that involves conducting a pilot study with a representative group of trainees is validation. This is done to test the effectiveness of the training program and make any necessary adjustments before rolling it out to the entire organization.

Question 9

New supervisors/managers are often chosen for their technical ability however,their interpersonal and communication skills get overlooked.

Accepted Answer

This statement is true. Technical ability is often prioritized over interpersonal and communication skills when choosing new supervisors/managers.

Question 10

Online training costs about ________ less than traditional classroom-based training.
A) 80%
B) 40%
C) 20%
D) 50%
E) 5%

Accepted Answer

Online training can cost about 50% less than traditional classroom-based training due to reduced expenses related to travel, venue, materials, and instructor fees.

Question 11

What is the best method to use when evaluating a training program?
A) Goal setting techniques
B) Relapse-prevention techniques
C) Employee reaction questionnaires
D) Observational recording
E) Controlled experimentation

Accepted Answer

Controlled experimentation is the best method to use when evaluating a training program because it involves a controlled environment where variables can be manipulated and measured. This allows for a more accurate and scientific evaluation of the effectiveness of the training program. Goal setting techniques and relapse-prevention techniques are relevant to behavior change but are not specifically tailored to training evaluations. Employee reaction questionnaires can be helpful in gaining feedback but may not provide objective data. Observational recording can be useful but may not capture all relevant variables.

Question 12

All of the following are part of the five-step training process except
A) needs analysis.
B) instructional design.
C) validation.
D) implementation.
E) onboarding.

Accepted Answer

The five-step training process typically includes needs analysis, instructional design, implementation, validation, and evaluation. Onboarding may be considered a separate process altogether, rather than a step within the training process.

Question 13

You have recently been hired as the human resources director of a retailer operating across Canada.One of your first priorities is to determine whether training is an issue in some stores that are not meeting expectations for sales.How will you determine if there is a need for training at these stores?

Accepted Answer

The answer of You have recently been hired as the...

Question 14

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)
A) electronic performance support system.
B) customer support system.
C) solution support system.
D) product specifications support system.
E) instruction and specification system.

Accepted Answer

This scenario describes an electronic performance support system (EPSS) which provides guidance and assistance to an employee in real-time while they are performing their job duties. The system uses an analytical sequence to determine the problem and help Harveer resolve it.

Question 15

Cultural sensitivity training most likely focuses on which of the following?
A) Training for first-time supervisors/managers
B) Customer service training
C) On-the-job training for designated group members
D) Audiovisual exercises that provide scenarios for cross-cultural interpersonal skill development
E) Sensitizing employees to the views of different cultural groups toward work

Accepted Answer

Cultural sensitivity training focuses on sensitizing employees to the views of different cultural groups toward work.

Question 16

A training technique by which trainees learn on the actual or simulated equipment that they will use on the job,with the training taking place off the job is known as
A) on-the-job training.
B) actual training.
C) off-the-job training.
D) vestibule or simulated training.
E) programmed learning.

Accepted Answer

The description matches the vestibule or simulated training technique, which involves the use of actual or simulated equipment and is conducted off-the-job. On-the-job training involves learning directly on the job, while programmed learning is a self-instructional approach. Option A and B do not accurately describe the given technique.

Question 17

About two-thirds of industrial training results from day-to-day unplanned interactions between the new worker and his or her colleagues.

Accepted Answer

Studies have shown that on-the-job training often occurs through informal interactions with co-workers, rather than through formal training programs.

Question 18

Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called
A) vestibule training.
B) job instruction training.
C) on-the-job training.
D) computerized training.
E) process training.

Accepted Answer

Job instruction training is a type of training that breaks down tasks into a logical sequence of steps and teaches them step by step. This type of training is particularly effective for jobs with a clear process, such as manufacturing or assembly line work. Vestibule training, on-the-job training, computerized training, and process training may also involve step-by-step instruction, but they are not specifically designed for this purpose.

Question 19

Which type of training uses a combination of instructor-led training and online e-learning?
A) Vestibule training
B) Job instruction training
C) On-the-job training
D) Computerized training
E) Blended learning

Accepted Answer

Blended learning uses a combination of instructor-led training and online e-learning, making it the best choice for this question. The other choices refer to other types of training programs that do not necessarily involve both instructor-led and e-learning components.

Question 20

It is estimated that learners don't complete ________ of online courses.
A) 20% to 40%
B) 10% to 50%
C) 5% to 10%
D) 90% to 100%
E) 50% to 90%

Accepted Answer

Research indicates that a significant portion of learners, ranging from 50% to 90%, do not complete online courses, highlighting challenges in engagement and retention.

Quiz 8: Onboarding and Training

When an employee learns a job by actually performing that job,this training method is called

Identify and briefly describe five different training techniques.

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

A systematic method of training that is used for teaching job skills involving presenting questions or facts,allowing the trainee to respond,and giving the trainee immediate feedback on the accuracy of his/her answers,is known as which of the following?

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

A process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as

Apprenticeships are widely used to train individuals for many occupations,including those of

Which of the training and development process steps involves conducting a pilot study with a representative group of trainees?

New supervisors/managers are often chosen for their technical ability however,their interpersonal and communication skills get overlooked.

Online training costs about ________ less than traditional classroom-based training.

What is the best method to use when evaluating a training program?

All of the following are part of the five-step training process except

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

Cultural sensitivity training most likely focuses on which of the following?

A training technique by which trainees learn on the actual or simulated equipment that they will use on the job,with the training taking place off the job is known as

About two-thirds of industrial training results from day-to-day unplanned interactions between the new worker and his or her colleagues.

Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called

Which type of training uses a combination of instructor-led training and online e-learning?

It is estimated that learners don't complete ________ of online courses.