According to the textbook,which of the following is a best practice to be used when dealing with defensive employees?
A) Use position power to convince the employee that the appraisal is accurate.
B) Ignore emotions and focus on solving all problems identified in the appraisal.
C) Recognize that defensive behaviour is normal.
D) Explain to the person that defensive behaviour is unacceptable.
E) Tell the person that the appraisal will be repeated by another manager.

Question

Quizplus · Accepted Answer

Recognize that defensive behaviour is normal and try to understand the reasons behind it. This can involve active listening, asking open-ended questions, and acknowledging the employee's feelings. Using position power or dismissing emotions can make the situation worse and damage the relationship between the manager and employee. Telling the person that the appraisal will be repeated by another manager may not solve the underlying issues and can create additional anxiety and distrust.

According to the Textbook,which of the Following Is a Best