Joseph Juran defined quality as "fitness for use," which means that
A) a product or service should be priced competitively.
B) an organization should produce products that will help customers stay healthy.
C) companies should focus on products that help the community.
D) products should be checked and rechecked for defects.
E) a product or service should satisfy a customer's real needs.

Question

Quizplus · Accepted Answer

Another pioneer with Deming in Japan's quality revolution was Joseph M. Juran, who defined quality as "fitness for use." By this he meant that a product or service should satisfy a customer's real needs.

Joseph Juran Defined Quality as "Fitness for Use," Which Means