Sully is a top executive, but he has a troublesome manager. He has heard that this manager is constantly changing his mind about how he wants reports written, what priorities the team is to work on and when they are to submit deliverables. Sully has heard him described as a "flavor of the day" kind of boss. Sully has known this manager for a long time and feels that this manager just needs some guidance and redirection. What should Sully do?
A) Use an evidence-based management strategy to bring rationality to his decision making.
B) Explore the use of synergy to see if what the manager is trying to do makes sense, so focus on the messaging.
C) Focus on TQM by listening to and learning from customers and employees to support continuous quality improvement.
D) Ignore the situation as this is most likely a phase and it will pass soon.
E) Try a contingency viewpoint emphasizing there is not one best way to fix all problems.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive approach-led by top management and supported throughout the organization-dedicated to continuous quality improvement, training, and customer satisfaction. TQM companies pay attention to their customers, the people who use their products or services. In addition, employees within the companies listen and learn from other employees, those outside their own work areas.

Sully Is a Top Executive, but He Has a Troublesome