Question 1

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.

Accepted Answer

Conflict, an enduring feature of the workplace, is a process in which one party perceives that its interests are being opposed or negatively affected by another party. It includes subtle, nonviolent forms like opposition, criticism, and arguments.

Question 2

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

Accepted Answer

A group is defined as (1) two or more freely interacting individuals who (2) share norms, (3) share goals, and (4) have a common identity.

Question 3

A group is defined as two or more freely interacting individuals who share norms, share goals, and have a common identity.

Accepted Answer

A group is defined as (1) two or more freely interacting individuals who (2) share norms, (3) share goals, and (4) have a common identity.

Question 4

A ________ is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

Accepted Answer

A team is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

Question 5

A moderate level of conflict can induce creativity and initiative, thereby raising performance.

Accepted Answer

Studies have shown that a moderate level of conflict can stimulate divergent thinking, increase cognitive flexibility, and enhance problem-solving skills, which can ultimately lead to a better performance. However, too much conflict can harm relationships and decrease motivation, so it's important to find the right balance.

Question 6

The majority of workplace learning is informal.

Accepted Answer

Research has shown that 70 percent of workplace learning is informal.

Question 7

In managing virtual workers, a manager should

Accepted Answer

Researchers and consultants agree about one aspect of virtual teams-there is no substitute for face-to-face contact. Meeting in person is especially beneficial early in virtual team development, and team leaders are encouraged to meet even more frequently with key members.

Question 8

Andrew and Kane went to the same college, and they have never liked each other. Andrew thinks Kane is a loudmouth, while Kane thinks Andrew is arrogant and self-impressed. If Andrew and Kane end up working for the same company, they are likely to experience a multicultural conflict.

Accepted Answer

Andrew and Kane are more likely to experience a personality conflict, which is interpersonal opposition based on personal dislike or disagreement.

Question 9

Which of the following is true of informal groups?

Accepted Answer

Informal groups can advance or undercut the plans of formal groups. Specifically, the attempts an organization may make to change can be supported or sabotaged by an informal group.

Question 10

Which of the following is the best way to manage virtual teams?

Accepted Answer

Of the choices given, the best way to manage virtual teams is to check in regularly, but to avoid micromanaging.

Question 11

An example of a maintenance role is an initiator, someone who suggests new goals or ideas.

Accepted Answer

A task role, or task-oriented role, consists of behavior that concentrates on getting the team's tasks done. An example is initiators, who suggest new goals or ideas.

Question 12

Which of the following is NOT a benefit of teamwork in an organization?

Accepted Answer

Teamwork is responsible for many improvements in the workplace, including increased productivity, increased speed, reduced costs, improved quality, reduced destructive internal competition, and improved workplace cohesiveness.

Question 13

In all but the worst weather, Sarah and three coworkers met each day at 12:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)

Accepted Answer

An informal group is a group formed by people whose overriding purpose is getting together for friendship or a common interest. An informal group may be a collection of friends who hang out with one another, such as those who take coffee breaks together.

Question 14

During the storming stage of Tuckman's five-stage model, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Accepted Answer

In the performing stage of Tuckman's five-stage model, members concentrate on solving problems and completing the assigned task. The leader should allow members the empowerment they need to work on tasks.

Question 15

A(n) ________ group is created to do something productive for the organization and is headed by a leader. For example, this group may be created to develop a new line of skin-care products specifically for people with sensitive skin.

Accepted Answer

A formal group is a group established to do something productive for the organization and is headed by a leader.

Question 16

Norms are typically explicit and are often discussed openly.

Accepted Answer

Norms point out boundaries between acceptable and unacceptable behavior. Although some norms can be made explicit, typically they are unwritten and are seldom discussed openly.

Question 17

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

Accepted Answer

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing.

Question 18

A team composed of people from different departments who are pursuing a common objective is called a ________. For example, Hasbro may bring together employees from manufacturing, design, sales, marketing, and market research to brainstorm new board games for adults.

Accepted Answer

On a cross-functional team, members are composed of people from different departments, such as sales and production, all of whom are pursuing a common objective.

Question 19

Thirty-two new employees from Market Enterprises are attending orientation, receiving information about company policies, and filling out various forms. These employees comprise a group.

Accepted Answer

These employees are a group-two or more freely interacting individuals who share norms, share goals (attending orientation), and have a common identity (employees of Market Enterprises).

Question 20

Amber organized several teachers to discuss the school's interior painting scheduled for the summer. They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers made up a(n)

Accepted Answer