At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
A) overemphasis on one instead of multiple approaches
B) overemphasis on paperwork
C) overemphasis on means instead of ends
D) too little employee participation
E) too much control

Question

Quizplus · Accepted Answer

One barrier to successful control systems is too little employee participation. Involving employees in both the planning and execution of control systems as Hamilton Hardware did, can bring legitimacy to the process and heighten employee morale.

At Hamilton Hardware, Employees Were Asked How the Quality of the Company's