Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?
A) overemphasis on means instead of ends
B) overemphasis on paperwork
C) overemphasis on one instead of multiple approaches
D) too much control
E) too little participation

Question

Quizplus · Accepted Answer

One barrier to successful control systems is overemphasis on means instead of ends. Control activities are not ends in themselves but the means to eliminating problems. Too much emphasis on means can lead to game playing, or "beating the system," as managers and employees manipulate data to seem to fulfill short-run goals instead of the organization's strategic plan.

Recruiters for Eastern Shore University Were Under Extreme Pressure to Increase