All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:
A) Leadership
B) Strategic planning
C) Team Learning
D) Customer focus

Question

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT: 
A) Leadership 
B) Strategic planning 
C) Team Learning 
D) Customer focus

Quizplus · Accepted Answer

The key areas covered by the Malcolm Baldrige National Quality Award are Leadership, Strategic planning, Customer focus, Measurement, analysis, and knowledge management, Workforce focus, Operations focus, Results. Team learning is not explicitly listed as one of the key areas covered by the award.

All of the Following Items Are Among the Key Areas