Financial consulting is a service with low complexity and high divergence.
Correct Answer:
Verified
Q2: Ideas for new service innovations often originate
Q3: A "line of interaction" also can be
Q4: Limited discretion of service workers is a
Q5: JIT is an example of information driven
Q6: Dry cleaning is an example of a
Q8: The service encounter is a structural service
Q9: Service complexity can be measured by analyzing
Q10: Investment banking is a financial service that
Q11: A major incentive for innovation in services
Q12: The "line of visibility" found in a
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