JIT is an example of information driven technology innovation.
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Q1: The "line of visibility" for a self-service
Q2: Ideas for new service innovations often originate
Q3: A "line of interaction" also can be
Q4: Limited discretion of service workers is a
Q6: Dry cleaning is an example of a
Q7: Financial consulting is a service with low
Q8: The service encounter is a structural service
Q9: Service complexity can be measured by analyzing
Q10: Investment banking is a financial service that
Q11: A major incentive for innovation in services
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