When Tom Valerio joined CIGNA Property & Casualty,the company was faltering due to poor underwriting decisions and multiple claims from natural disasters.Valerio's vision was for CIGNA to become a top-quartile,specialist property and casualty company.It was a radical proposition.What role did Valerio fill in this case?
A) change ombudsman
B) staff moderator
C) change mentor
D) change agent

Question

Quizplus · Accepted Answer

A change agent is the individual who is formally in charge of guiding a change effort.

When Tom Valerio Joined CIGNA Property & Casualty,the Company Was