Greta Rojas, owner of House Mouse Cleaning Services, must be physically present when she cleans a house or office. The need for her presence as the service is performed is an example of the intangibility of services.

Question

Quizplus · Accepted Answer

The need for Greta Rojas to be physically present when cleaning a house or office is an example of the inseparability of services, not their intangibility. Inseparability refers to the fact that services often cannot be separated from the provider, whereas intangibility refers to the fact that services cannot be seen, tasted, felt, heard, or smelled before they are bought.

Greta Rojas, Owner of House Mouse Cleaning Services, Must Be