Question 1

In the sequence of events below, match the modes or channels of communication with the correct example.

-Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

Accepted Answer

Mrs. Kind wrote her name on the sign-in sheet, which is an example of written communication.

Question 2

In the sequence of events below, match the modes or channels of communication with the correct example.

-Mrs.Kind gets up and follows the medical assistant.

Accepted Answer

The answer of In the sequence of events below, match...

Question 3

In the sequence of events below, match the modes or channels of communication with the correct example.

-The medical assistant looks up, smiles, and nods at Mrs.Kind.

Accepted Answer

The medical assistant is using nonverbal communication by smiling and nodding. This falls under gestures or body language.

Question 4

When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?

Accepted Answer

The answer of When the patient is age 6 to...

Question 5

Which of the following is an example, according to the culture of the United States, of what is considered a comfortable personal space in an intimate setting?

Accepted Answer

In the United States, a comfortable personal space in an intimate setting is generally considered to be around 1 1/2 feet. This distance allows for close communication and personal interaction without encroaching too much on someone's personal space.

Question 6

Rather than implying that a patient is simply overreacting, a professional should

Accepted Answer

Being sincere, empathetic and nonjudgmental helps the patient feel heard, validated, and respected. It builds trust and rapport between the healthcare provider and the patient, which is essential for effective healthcare delivery. Rejecting the patient's ideas or comments, speaking for the patient, or remaining silent can be counterproductive and may worsen the patient's anxiety or stress.

Question 7

Match each defense mechanism with the appropriate situation or statement.

-A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

Accepted Answer

Projection involves attributing one's own unacceptable thoughts or feelings to someone else. In this scenario, the father is projecting his own abusive behavior onto the medical assistant.

Answer: B
 Displacement involves redirecting one's emotions or impulses from the original source to a substitute target. In this scenario, the father is displacing his anger and frustration from his abusive behavior onto the medical assistant.

Answer: E
 Rationalization involves creating a justification or excuse for one's actions in order to avoid accepting responsibility for them. This defense mechanism is not applicable to either of the scenarios given.

Question 8

The common gesture of finger-tapping might mean which of the following?

Accepted Answer

Finger-tapping is often associated with impatience, indicating that the person is waiting for something to happen or for someone to finish speaking.

Question 9

You ask him, "Mr.Kind, how are you coming along on this new diet? " Which of the following best describes this form of communication?

Accepted Answer

The question "Mr.Kind, how are you coming along on this new diet?" is an open-ended question as it does not restrict the respondent to a yes/no answer and encourages them to give a detailed response.

Question 10

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?

Accepted Answer

The answer of Which of the following is the most...

Question 11

Match each defense mechanism with the appropriate situation or statement.

-"I just have not had time to get the medication the doctor ordered."

Accepted Answer

Rationalization is the defense mechanism used in this statement, as the person is justifying their inability to get medication with the explanation of lack of time, rather than accepting responsibility for not getting it.

Question 12

You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states, "I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

Accepted Answer

This response shows empathy for Mr.Kind's disappointment and acknowledges that the change in his health status is difficult for him. It also opens up the opportunity for further discussion and support.

Question 13

"Tell me what you have been doing since you retired," is an example of which interview technique?

Accepted Answer

This is an example of an indirect statement, as it prompts the respondent to provide more detailed information in an open-ended manner, encouraging them to speak freely about their activities without a straightforward, direct question.

Question 14

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter?

Accepted Answer

The theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter, is known as the Hierarchy of Needs. Choice A, Communication cycle, refers to the process of exchanging information between people. Choice C, Interview techniques, refers to the methods and strategies used to conduct an interview. Choice D, Active listening, refers to the process of fully concentrating on, understanding, and responding to a message being communicated.

Question 15

What is a good way to show respect for a shy and quiet patient?

Accepted Answer

Occasional silence or pauses allows the shy and quiet patient to gather their thoughts and feel more comfortable expressing themselves. This can help build their confidence and trust in the healthcare provider. Offering constant feedback or discounting their anxiety may come across as dismissive or overwhelming, while speaking for them takes away their agency and can make them feel ignored.

Question 16

Match each defense mechanism with the appropriate situation or statement.

-After the physician tells Mrs.James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her.

Accepted Answer

Mrs. James is displacing her anger from the physician onto the door by slamming it.

Alternatively:

Answer: E
 Mrs. James may rationalize her behavior by telling herself that she needed that medication and she is in too much pain to wait.

Question 17

Which of the following is NOT a roadblock to communication?

Accepted Answer

Sharing subjects in communication often helps in establishing a common ground between the parties involved, thereby facilitating rather than hindering communication.

Question 18

When communicating, what percent of the message is actually communicated by the spoken word?

Accepted Answer

According to the Mehrabian model, 7% of the message is conveyed through words, 38% through tone of voice, and 55% through body language when communicating about feelings or attitudes.

Question 19

Match each defense mechanism with the appropriate situation or statement.

-Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is, Mr.Love does not remember calling him.

Accepted Answer

Mr.Love's failure to remember calling his best friend is an example of repression, which is unconsciously pushing away or forgetting thoughts or feelings that are too difficult to deal with.

Answer: A
 Denial is a defense mechanism where a person refuses to acknowledge or accept the reality of a situation. Mr. Love may be denying the severity of his son's surgery by forgetting that he had spoken to his friend.

Answer:This situation does not fit with the other three defense mechanisms listed. 
 Displacement, projection, and rationalization involve redirecting emotions, thoughts, or behaviors onto someone else or offering a different explanation for one's actions. None of these mechanisms apply to Mr. Love's situation of forgetting that he called his friend about his son's surgery.

Question 20

In the sequence of events below, match the modes or channels of communication with the correct example.

-The clinical medical assistant calls Mrs.Kind's name to come in.

Accepted Answer

Speaking is the mode of communication used by the clinical medical assistant when calling Mrs. Kind's name to come in.

Quiz 4: Therapeutic Communication Skills

In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind gets up and follows the medical assistant.

In the sequence of events below, match the modes or channels of communication with the correct example. -The medical assistant looks up, smiles, and nods at Mrs.Kind.

When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?

Which of the following is an example, according to the culture of the United States, of what is considered a comfortable personal space in an intimate setting?

Rather than implying that a patient is simply overreacting, a professional should

Match each defense mechanism with the appropriate situation or statement. -A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

The common gesture of finger-tapping might mean which of the following?

You ask him, "Mr.Kind, how are you coming along on this new diet? " Which of the following best describes this form of communication?

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?

Match each defense mechanism with the appropriate situation or statement. -"I just have not had time to get the medication the doctor ordered."

You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states, "I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

"Tell me what you have been doing since you retired," is an example of which interview technique?

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter?

What is a good way to show respect for a shy and quiet patient?

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her.

Which of the following is NOT a roadblock to communication?

When communicating, what percent of the message is actually communicated by the spoken word?

Match each defense mechanism with the appropriate situation or statement. -Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is, Mr.Love does not remember calling him.

In the sequence of events below, match the modes or channels of communication with the correct example. -The clinical medical assistant calls Mrs.Kind's name to come in.