Question 1

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing

Accepted Answer

The Office of Citizen Services and Innovative Technologies is responsible for helping governments choose appropriate technological applications for communication needs.

Question 2

Which of the following is a way to prepare for a testimony before the legislature?
A) Be prepared to adjust to any last-minute developments
B) Don't practice with coworkers so you don't sound over-rehearsed
C) All of the above
D) None of the above

Accepted Answer

Being prepared to adjust to any last-minute developments is important because legislative hearings are unpredictable and things may change at the last minute. Being adaptable is key to giving an effective testimony. Option B is not the best choice because practicing with coworkers can be helpful in developing better arguments and anticipating questions. Option C is not the best choice because only option A is the correct answer. Option D is not the best choice because there is a correct answer, option A.

Question 3

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?
A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators

Accepted Answer

Public agencies do not make demands of legislators. Rather, they provide information and input to help inform the policymaking process. The other options are all ways in which public agencies interact with elected officials in the legislature.

Question 4

Texting and Twitter are examples of:
A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts

Accepted Answer

Micro-blogging refers to short and quick messages shared online, typically on platforms such as Twitter and through texting. Wikis are collaborative knowledge-building platforms, RSS is a web feed format, and podcasts are audio recordings that can be downloaded and listened to.

Question 5

Which of the following types of media targets a particular group or "market segment?"
A) Television
B) Print media
C) Radio
D) Press conferences

Accepted Answer

The answer of Which of the following types of media...

Question 6

During presentations before the legislature,you should:
A) Take your time and thoroughly answer all questions
B) When necessary, reinforce other's testimony through repetition
C) Prepare a fact-based opening statement
D) All of the above

Accepted Answer

The answer of During presentations before the legislature,you should:
A) Take...

Question 7

Which of the following is NOT a level of organization,as formulated by Thompson?
A) Technical
B) Organizational
C) Managerial
D) Institutional

Accepted Answer

The answer of Which of the following is NOT a...

Question 8

Which of the following are methods of technologically based communication?
A) Micro blogging
B) Wikis
C) RSS
D) All of the above

Accepted Answer

All of the listed options - micro blogging, wikis, and RSS - are methods of technologically based communication. Micro blogging is a form of social media that allows users to post short updates or messages. Wikis are collaborative websites that allow users to add and edit content. RSS (Rich Site Summary) is a technology that allows users to subscribe to website content and receive updates in real-time.

Question 9

The best blogs provide the opportunity for:
A) Direct feedback
B) Formal discussion
C) Press releases
D) All of the above

Accepted Answer

The answer of The best blogs provide the opportunity for:
A)...

Question 10

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process

Accepted Answer

While it is important to maintain communication and be responsive to inquiries from legislators, constantly bombarding them with inquiries can be counterproductive and damage the relationship. Therefore, ensuring constant inquiries is not a recommended guideline.

Question 11

Which of the following levels of organization mediates between the technical group and top management?
A) Technical
B) Organizational
C) Managerial
D) Institutional

Accepted Answer

The managerial level is responsible for mediating between the technical group and top management. This level of organization includes managers and supervisors who are responsible for overseeing the technical staff and communicating with top-level executives about the progress and needs of the technical group. They are responsible for implementing organizational strategy and ensuring that the technical group is aligned with the overall goals and vision of the organization.

Question 12

One of the costs associated with citizen involvement includes:
A) Desensitizing people to emerging problems
B) Decreases the accountability of the public
C) Views expressed might not be representative of the majority
D) People are less likely to "buy in" to solutions

Accepted Answer

When citizens are involved in discussions or decision-making processes, their views might not necessarily represent the majority. This can sometimes lead to biased or unrepresentative outcomes.

Question 13

Which of the following is a way to develop trust and build confidence with legislators?
A) Keep legislators informed of your activities
B) Offer advice promptly, accurately, and in a thoughtful manner
C) Help with legislative casework
D) All of the above

Accepted Answer

All of the choices - keeping legislators informed, offering prompt and accurate advice, and helping with legislative casework - are effective ways to develop trust and build confidence with legislators. By doing these things consistently, lobbyists and advocates can establish themselves as valuable resources for legislators and demonstrate their commitment to working collaboratively for the greater good.

Question 14

What is the first step in implementing a new information technology?
A) Develop metrics to evaluate the success of the application
B) Clearly define the goals and objectives of the application
C) Compare results to your objectives
D) Engage citizens and address short term issues

Accepted Answer

Clearly defining the goals and objectives of the new information technology is the crucial first step in implementation. This ensures that all stakeholders are on the same page and understand the purpose and desired outcomes of the technology. Without a clear understanding of the goals and objectives, it is difficult to measure success or address any issues that arise during implementation.

Question 15

What technology might a public agency employ to create a "virtual" town meeting?
A) Cloud computing
B) Web cameras
C) Cell phones
D) None of the above

Accepted Answer

Cloud computing can be used to host and manage virtual town meetings by providing the necessary infrastructure and services for online communication and collaboration.

Question 16

The early use of technological applications by governments using the Internet were to:
A) Create a web presence
B) Provide interactive services
C) Receive input from the public
D) None of the above

Accepted Answer

Early use of the Internet by governments primarily focused on creating a web presence to disseminate information to the public.

Question 17

Which of the following types of technologically based communications methods can be used to answer questions about services,obtain input from citizens,and allow for citizen-to-citizen interaction?
A) Discussion forums
B) RSS
C) Podcast
D) Social networking

Accepted Answer

Discussion forums allow citizens to ask questions about services and obtain input from other citizens. They also facilitate citizen-to-citizen interaction through the exchange of ideas and opinions.

D) Social networking 
 Social networking sites like Facebook and Twitter can be used to answer questions and obtain feedback about services. They also allow citizens to interact with one another and share information. However, social networking sites are not specifically designed for this purpose and may not be as effective as discussion forums.

Question 18

When a service is rated high in terms of importance but low in terms of performance,this indicates that:
A) There is an opportunity for reallocating resources
B) Service improvements are required
C) Customers' expectations should be lowered
D) Resources are allocated appropriately

Accepted Answer

When something is rated high in terms of importance but low in terms of performance, it indicates that there is a gap between customer expectations and the service delivery. This means that service improvements are required to meet customer expectations and close the performance gap. Reallocation of resources may or may not be needed, but improving the service is necessary to address the gap. Lowering customer expectations should not be the solution, as it would lead to dissatisfaction and potentially loss of business. Therefore, option B is the best choice.

Question 19

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?
A) Technical
B) Organizational
C) Managerial
D) Institutional

Accepted Answer

The institutional level of organization focuses on the relationship between the organization and the wider social system in which it operates, including its interactions with other organizations, governments, and society at large. It is concerned with issues such as social responsibility, corporate citizenship, and the organization's overall impact on the broader community.

Question 20

Which of the following types of media should be used when you need to go into greater detail about the work you are doing?
A) Television
B) Print media
C) Radio
D) Press conferences

Accepted Answer

Print media allows you to provide more detailed information and explanations about your work, as it can provide in-depth coverage of your topic with more space for text and images than other media options.

Quiz 13: Representing the Organization on the Outside

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

Which of the following is a way to prepare for a testimony before the legislature?

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

Texting and Twitter are examples of:

Which of the following types of media targets a particular group or "market segment?"

During presentations before the legislature,you should:

Which of the following is NOT a level of organization,as formulated by Thompson?

Which of the following are methods of technologically based communication?

The best blogs provide the opportunity for:

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

Which of the following levels of organization mediates between the technical group and top management?

One of the costs associated with citizen involvement includes:

Which of the following is a way to develop trust and build confidence with legislators?

What is the first step in implementing a new information technology?

What technology might a public agency employ to create a "virtual" town meeting?

The early use of technological applications by governments using the Internet were to:

Which of the following types of technologically based communications methods can be used to answer questions about services,obtain input from citizens,and allow for citizen-to-citizen interaction?

When a service is rated high in terms of importance but low in terms of performance,this indicates that:

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?

Which of the following types of media should be used when you need to go into greater detail about the work you are doing?