Question 1

In which of the following markets do firms use information technology to attract new customers, manage customer relationships, and handle customer payments online?
A) the retail market
B) the B2C market
C) the B2B market
D) the wholesale market

Accepted Answer

The B2C (business-to-consumer) market involves selling products or services directly to individual consumers, and this market often heavily relies on information technology to attract new customers, manage customer relationships, and handle customer payments online. The retail market may also use information technology for these purposes, but it is a more general term that can include both B2C and B2B (business-to-business) markets. The B2B market involves selling products or services to other businesses, which may also use information technology for various purposes, but the question specifically asks about attracting and managing individual customers, which is a B2C activity. The wholesale market involves selling products in large quantities to retailers or other businesses, and while it may use information technology to streamline supply chain processes, it is not typically involved in directly attracting or managing individual customers.

Question 2

Many countries are enacting laws in order to control spam. What does the Canadian Anti-Spam Legislation require companies to do?
A) install anti-spam software on all computers
B) use e-mail system software that is security protected
C) gain consent from the persons receiving the messages
D) keep a record of all persons receiving the spam messages

Accepted Answer

The Canadian Anti-Spam Legislation requires companies to gain consent from the persons receiving the messages. This means that companies cannot send messages to individuals who haven't given their consent or express permission to receive these messages.

Question 3

Which of the following refers to the sending of official-looking (but fake) e-mail messages designed to get users to disclose personal information in an attempt to steal identities?
A) cyberstalking
B) adware
C) spying
D) phishing

Accepted Answer

Phishing is the act of sending fraudulent emails that look legitimate in an attempt to obtain sensitive information like usernames, passwords, and credit card details, such as online bank details, social security numbers, etc.

Question 4

How can you protect yourself from spyware and viruses?
A) visit lots of websites so as to confuse the hacker
B) use the same operating system for as long as you can as you have already set the security settings
C) when opening e-mail attachments, save them to your hard drive right away
D) perform regular backups and store these in a separate place

Accepted Answer

Performing regular backups of your important data and storing them in a separate place helps protect you from potential data loss caused by spyware and viruses. Option A is incorrect because visiting lots of websites does not confuse hackers or prevent spyware and viruses from infecting your computer. Option B is incorrect because using an outdated operating system with security settings that may be compromised poses a security risk. Option C is incorrect because downloading and opening email attachments can potentially download spyware or viruses onto your computer.

Question 5

In which of the following markets do customers often do very careful research, comparing multiple vendors and perhaps even soliciting bids?
A) C2C
B) B2B
C) B2C
D) B2G

Accepted Answer

The answer of In which of the following markets do...

Question 6

Copyright law gives the creators of their property exclusive rights to do what?
A) sell their work without competition for a period of 50 years
B) collect insurance should their property become damaged
C) produce, record, perform, and sell their work for a specified time period
D) start new business under the corporation form of business

Accepted Answer

Copyright law provides creators with exclusive rights to produce, record, perform, and sell their work for a specified time period, typically the life of the creator plus 70 years. This means others cannot use or profit from the work without the creator's permission or compensation. Options A, B, and D are not accurate descriptions of exclusive rights granted by copyright law.

Question 7

When comparing seatbelt prices for his firm's auto assembly plant, which of the following technologies would purchasing manager Ernie Wong find most convenient to access?
A) data mine
B) E-marketplace
C) E-shelter
D) cybermediary

Accepted Answer

An E-marketplace would be the best option for Ernie Wong to compare seatbelt prices as it is an online platform that connects multiple suppliers with potential buyers, making it convenient to access and compare prices from different suppliers. Data mining involves extracting information from large datasets, which may not be necessary for comparing prices of a specific product like seatbelts. E-shelter is a term used for data centers or facilities that house computer systems, and cybermediary is a general term used for an intermediary that facilitates online transactions, neither of which are relevant for comparing seatbelt prices.

Question 8

According to the Business Software Alliance, an organization dedicated to combating the piracy of software, approximately what percentage of all software installed on computers in 2013 was illegally obtained, resulting in the loss of over $62 billion in revenue to software companies?
A) 60 percent
B) 43 percent
C) 23 percent
D) 20 percent

Accepted Answer

According to the Business Software Alliance, approximately 43 percent of all software installed on computers in 2013 was illegally obtained, resulting in the loss of over $62 billion in revenue to software companies.

Question 9

Which of the following installs itself on a computer without the user's knowledge or permission for the purpose of tracking the user's behaviour?
A) adware
B) freeware
C) cyberware
D) spyware

Accepted Answer

Spyware is designed to track a user's behavior without their knowledge or consent. Adware may display unwanted advertisements but does not necessarily track behavior, freeware is software that is free of charge, and cyberware is not a commonly used term in the context of computer viruses or malware.

Question 10

What do we call unsolicited commercial e-mails, usually sent to a large numbers of people with little regard to the user's interest in the product or its promotion?
A) cyberware
B) adware
C) spam
D) filterware

Accepted Answer

Unsolicited commercial e-mails are commonly known as spam.

Question 11

Information technology raises a number of legal and ethical challenges. Which of the following is one of these challenges?
A) the need to ensure all consumers are trained on Internet use and best practices
B) the need to monopolize the Internet providers in order to offer consumers one consistent fee for use
C) the need to deal with privacy issues
D) the need to replace the World Wide Web (WWW)

Accepted Answer

The need to deal with privacy issues is one of the major legal and ethical challenges posed by information technology. As more and more data is collected and shared online, ensuring the privacy of individuals has become a key concern. This includes protecting personal information from hackers, preventing companies from tracking user behavior without consent, and ensuring transparency in data collection and usage.

Question 12

Which of the following are hackers with malicious intent to do harm, steal identities, or disrupt business?
A) cyberstalkers
B) black hat hackers
C) spammers
D) phishers

Accepted Answer

Black hat hackers are known to have malicious intent and engage in activities such as stealing identities or disrupting businesses for personal gain. Cyberstalkers may also have malicious intent, but their focus is usually on harassing and intimidating individuals rather than stealing information. Spammers and phishers may be annoying and disruptive, but their primary goal is usually to promote something or deceive people into revealing sensitive information, rather than direct harm.

Question 13

According to Microsoft, which of the following is an example of a "strong password"?
A) scrappydog
B) use2bL8
C) T00T4Can@dians!
D) CanadarocksOhYah!

Accepted Answer

A strong password should contain a mix of upper and lowercase letters, numbers, and symbols. Option C includes all of these elements and is also longer than the other options, making it the strongest choice. Options A and D are too short and do not include enough variety, while option B includes some variety but is still too short.

Question 14

What do we call skilled computer users who try to gain unauthorized access to other people's computers?
A) networkers
B) hackers
C) phishers
D) cyberstalkers

Accepted Answer

Hackers are skilled computer users who try to gain unauthorized access to other people's computers. The other options are:

A) Networkers: This term refers to people who build relationships with other professionals in their industry or field to enhance their career prospects.

C) Phishers: These are individuals who try to trick people into giving away sensitive information, such as passwords or credit card numbers, by disguising themselves as a trustworthy entity.

D) Cyberstalkers: These are individuals who use the internet to harass or intimidate others, often using social media or other online forums.

Question 15

Which of the following uses software and/or hardware to prevent unwanted access to a computer or computer system?
A) firewall
B) router
C) spam filter
D) utility program

Accepted Answer

A firewall is a security system that is designed to prevent unauthorized access to or from a private network. It can be either a hardware or software-based solution that monitors incoming and outgoing network traffic and allows or blocks data packets based on a set of security rules.

Question 16

According to Microsoft's criteria, 4&nrU3r#999888 is a good example of which of the following?
A) a strong password
B) an RFID identity tag
C) a product authorization code
D) a serial number

Accepted Answer

Microsoft's criteria for a strong password includes using a combination of upper and lowercase letters, numbers, and special characters, which is exemplified in the given string of characters. It is not an RFID identity tag, product authorization code, or serial number.

Question 17

Comcast is advertising a new paperless statement program. With a few clicks of the mouse, you can now get your bill, pay it, and get a receipt. What is this an example of?
A) e-mail statement processing
B) cybermediary payment processing
C) electronic bill presentment and payment
D) online purchase programs

Accepted Answer

The program being advertised by Comcast is an example of electronic bill presentment and payment (EBPP) where customers can receive their bills and pay them electronically through a digital platform.

Question 18

How does piracy hurt people as it becomes more widespread?
A) Creators may lose incentive to create materials.
B) Consumers end up with the same type of product.
C) It creates too much competition between companies.
D) Creators may gain incentive and flood the market.

Accepted Answer

Piracy hurts people as it becomes more widespread because creators may lose incentive to create materials. If they are not being compensated for their work, they may not have the motivation to continue creating. This could lead to a decline in the quality and quantity of available materials, ultimately hurting both creators and consumers.

Question 19

Why does B2B e-commerce generally require a very different approach than B2C e-commerce?
A) B2B sales often require fewer negotiations than B2C sales.
B) B2B sales often involve much higher sums of money.
C) B2B sales often result in short-term relationships with suppliers.
D) B2B sales often require little collaboration between buyer and seller.

Accepted Answer

B2B sales often involve much higher sums of money than B2C sales, which means that the decision-making process is more complex and involves more parties. This requires a different approach than B2C e-commerce, which typically focuses on individual consumer needs and desires. B2B e-commerce often involves long-term contracts, negotiations, and relationships with suppliers, which requires a more collaborative and strategic approach.

Question 20

Which of the following is the result of creative efforts such as books, musical works, inventions, and computer software?
A) intellectual property
B) system software
C) capital knowledge
D) antivirus software

Accepted Answer

Creative efforts such as books, musical works, inventions, and computer software are examples of intellectual property that can be protected through various legal mechanisms such as patents, trademarks, and copyrights.

Quiz 15: Managing Information and Technology: Finding New Ways to Learn and Link

In which of the following markets do firms use information technology to attract new customers, manage customer relationships, and handle customer payments online?

Many countries are enacting laws in order to control spam. What does the Canadian Anti-Spam Legislation require companies to do?

Which of the following refers to the sending of official-looking (but fake) e-mail messages designed to get users to disclose personal information in an attempt to steal identities?

How can you protect yourself from spyware and viruses?

In which of the following markets do customers often do very careful research, comparing multiple vendors and perhaps even soliciting bids?

Copyright law gives the creators of their property exclusive rights to do what?

When comparing seatbelt prices for his firm's auto assembly plant, which of the following technologies would purchasing manager Ernie Wong find most convenient to access?

According to the Business Software Alliance, an organization dedicated to combating the piracy of software, approximately what percentage of all software installed on computers in 2013 was illegally obtained, resulting in the loss of over $62 billion in revenue to software companies?

Which of the following installs itself on a computer without the user's knowledge or permission for the purpose of tracking the user's behaviour?

What do we call unsolicited commercial e-mails, usually sent to a large numbers of people with little regard to the user's interest in the product or its promotion?

Information technology raises a number of legal and ethical challenges. Which of the following is one of these challenges?

Which of the following are hackers with malicious intent to do harm, steal identities, or disrupt business?

According to Microsoft, which of the following is an example of a "strong password"?

What do we call skilled computer users who try to gain unauthorized access to other people's computers?

Which of the following uses software and/or hardware to prevent unwanted access to a computer or computer system?

According to Microsoft's criteria, 4&nrU3r#999888 is a good example of which of the following?

Comcast is advertising a new paperless statement program. With a few clicks of the mouse, you can now get your bill, pay it, and get a receipt. What is this an example of?

How does piracy hurt people as it becomes more widespread?

Why does B2B e-commerce generally require a very different approach than B2C e-commerce?

Which of the following is the result of creative efforts such as books, musical works, inventions, and computer software?