Durable goods are expected to last three years or longer; examples include furniture, cars, and appliances.
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Q11: The best process approach depends on considerations
Q12: Goods are considered tangible, while services are
Q13: Effectiveness means producing products and services that
Q14: Operations managers attempt to use effective and
Q15: A local diner makes milkshakes the old-fashioned
Q17: Services are activities that yield benefits but
Q18: Operations management is more concerned with efficiency
Q19: Process layout arranges equipment according to the
Q20: Efficiency means producing a product or service
Q21: The critical path method may illustrate several
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