In operations management, quality is defined in terms of which of the following?
A) the ratio of cost to output
B) the Baldrige Quality Index
C) how well a product satisfies the preferences of customers
D) the number of defects per thousand units of output

Question

Quizplus · Accepted Answer

Quality in operations management is typically defined as how well a product or service satisfies the preferences and expectations of customers. This is often measured through customer satisfaction surveys and feedback. Choices A and D refer to measures of efficiency and quality control, but do not directly relate to how well a product meets customer needs. The Baldrige Quality Index, mentioned in choice B, is a specific framework for assessing and improving organizational performance, but is not a universal definition of quality in operations management.

In Operations Management, Quality Is Defined in Terms of Which