Question 1

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

Accepted Answer

The value chain analysis views a firm as a series of business processes that each add value to the product or service.

Question 2

Which of the following is not considered a category within the primary value activities in a value chain analysis?

Accepted Answer

Primary value activities are found at the bottom of the value chain, these include business processes that acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services.

Question 3

Describe the information age and the differences between data, information, business intelligence, and knowledge.

Accepted Answer

The answer of Describe the information age and the differences...

Question 4

MIS can add value to both primary activities and support activities in the value chain.Which of the following is NOT an example of a company adding value by the use of MIS in a primary activity?

Accepted Answer

MIS can add value to both primary and support activities within a business.All are primary activities except Scottrade Corp.creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items.This is a support value activity.

Question 5

Describe Porter's Five Forces Model and explain each of the five forces.

Accepted Answer

The answer of Describe Porter's Five Forces Model and explain...

Question 6

What are the two main categories in a value chain analysis?

Accepted Answer

The value chain groups a firm's activities into two categories, primary value activities and support value activities.

Question 7

Sandy works as the Chief Knowledge Officer for Bend Lumbar Company.She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue.Sandy determines that the best value she can add is by creating a service that offers free next day shipping on any order over $50.Where in the value chain is Sandy adding value?

Accepted Answer

Outbound logistics distributes goods and services to customers.

Question 8

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?

Accepted Answer

When a firm has identified the activities from the value chain that are bringing the highest added value to their customers, they need to make decisions regarding the competitive advantage by determining whether to 1) target high value-adding activities to further enhance their value, 2) target low value-adding activities to increase their value, and 3) perform some combination of the two.

Question 9

What is a standardized set of activities that accomplishes a specific task?

Accepted Answer

A business process is a standardized set of activities that accomplish a specific task.

Question 10

What is the support value activity that provides employees with training, hiring, and compensation?

Accepted Answer

Human resource management provides employee training, hiring, and compensation.

Question 11

MIS can add value to both primary and support activities within a business.Which of the following is not an example of a company adding value by the use of MIS in a support activity?

Accepted Answer

MIS can add value to both primary and support activities within a business.All are support activities except for the example, Netflix creating a business strategy for the video rental market that makes renting a movie simplified with their inexpensive, no late fee, quick mail delivery system.This is a primary value activity.

Question 12

Which of the following represents procurement as part of the support value activities in a value chain analysis?

Accepted Answer

Procurement is the process of the support value activity which purchases inputs such as raw materials, resources, equipment, and supplies.

Question 13

Which of the following is not considered a category within the support value activities in a value chain analysis?

Accepted Answer

Support value activities are found along the top of the value chain and include business processes, such as firm infrastructure, human resource management, technology development, and procurement that support the primary value activities.

Question 14

Explain systems thinking and how management information systems enable business communications.

Accepted Answer

The answer of Explain systems thinking and how management information...

Question 15

When evaluating the value chain, which of the following is included in the support value activities?

Accepted Answer

The support value activities found along the top of the value chain include 1) firm infrastructure, 2) human resource management, 3) technology development, and 4) procurement.

Question 16

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or ________.

Accepted Answer

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation.

Question 17

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

Accepted Answer

The support activity firm infrastructure coupled with the primary value activity of outbound logistics is a part of the Value Chain analysis.

Question 18

When evaluating the value chain, all of the following are included in the primary value activities except _________.

Accepted Answer

The primary value activities include 1) inbound logistics, 2) operations, 3) outbound logistics, 4) marketing and sales, and 5) service.

Question 19

Explain why competitive advantages are temporary.

Accepted Answer

The answer of Explain why competitive advantages are temporary....

Question 20

Identify the different departments in a company and why they must work together to achieve success.

Accepted Answer

The answer of Identify the different departments in a company...

Quiz 1: Management Information Systems: Business Driven MIS