Question 1

High self-awareness is crucial for handling difficult conversations successfully.

Accepted Answer

During difficult encounters, high emotional intelligence is crucial. Self-awareness is the foundation.

Question 2

An absence of conflict during conversations might imply that employees are not voicing their true perspectives.

Accepted Answer

The exchange of perspectives and competing ideas reflects open and honest communication. If there is no conflict, employees are likely not voicing their true perspectives.

Question 3

The minutes of a meeting serve as a record of what a team has accomplished.

Accepted Answer

Minutes of a meeting should include the date and time, team members present, decisions, key discussion points, open issues, and action items and related deadlines. The minutes serve as a record of what a team has accomplished.

Question 4

To keep from making defensive comments, one requires a low level of self-awareness and self-management.

Accepted Answer

Avoiding defensiveness requires a high level of self-awareness and self-management. It requires understanding the triggers that make you feel threatened in a professional environment.

Question 5

Probing questions are opinions presented in question form.

Accepted Answer

Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes.

Question 6

Coordination meetings typically involve fluid issues that cannot be given time allotments.

Accepted Answer

Coordination meetings primarily focus on discussing roles, goals, and accountabilities. Coordination meetings typically include many agenda items with a reasonable expectation of accomplishing each item in the allocated time.

Question 7

Holding judgment implies agreeing with everything you hear.

Accepted Answer

Holding judgment does not mean that you agree with everything you hear. Rather, it's a commitment to hearing the entire version of others' ideas and experiences.

Question 8

When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda.

Accepted Answer

As you develop the agenda, pay attention to the ordering of items so that it flows much like you would expect other written communications to flow from point to point. Also, consider placing those agenda items of most importance near the beginning. This way, if items take longer than expected and you are forced to shelve some items, you have addressed the highest-priority items.

Question 9

Active listening involves expressing your own perspectives and feelings.

Accepted Answer

Active listening involves expressing your own perspectives and feelings. If you do not share your own ideas completely, your colleagues do not know what you really think.

Question 10

In emotionally charged, high-stakes conversations, approaching the conversation with a judger mind-set will often lead to productive outcomes.

Accepted Answer

In emotionally charged, high-stakes conversations, approaching the conversation with a learner mind-set will often lead to productive outcomes.

Question 11

Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

Accepted Answer

Research has shown that teams that have more dissent during meetings reach higher-quality decisions. By opening discussion to all available information and options, teams tend to adopt the best options more often and become more committed to the decisions.

Question 12

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

Accepted Answer

A facilitator acts from a neutral position to get each person to participate in a conversation and ensure that each agenda item is properly discussed. The issue of neutrality for facilitating is critical.

Question 13

In effective learner statements, individuals explicitly state their desire to hear differing opinions.

Accepted Answer

You can create an environment in which others open up and you can listen more effectively with learner statements, which show your commitment to hearing people out. In effective learner statements, you explicitly state your desire to hear differing opinions.

Question 14

High-performing teams go through repeated cycles of disassociation and association.

Accepted Answer

High-performing teams go through repeated cycles of disassociation and association. They suspend attachment to ideas in the initial discussion phase and then attach themselves to ideas as they commit to mutually developed goals and related action items.

Question 15

Astute business executives and managers recognize that they need information-even bad or unpleasant news-to lead an organization to its best potential performance.

Accepted Answer

Astute business executives and managers recognize that they need information-even bad or unpleasant news-to lead an organization to its best potential performance.

Question 16

Rapport-building questions reflect a judger mind-set.

Accepted Answer

Some basic types of learning-centered questions include rapport-building questions, funnel questions, probing questions, and solution-oriented questions.

Question 17

Effective teams feel a common sense of purpose.

Accepted Answer

Effective teams feel a common sense of purpose. This sense of purpose feeds the team's morale, dedication, and ability to negotiate roles and accountabilities.

Question 18

"Me too" statements are a type of listening behavior.

Accepted Answer

Nonlistening behaviors are those actions that prematurely deflect attention from the speaker or prevent them from completely expressing their ideas and feelings. Some common nonlistening behaviors in the workplace include "me too" statements.

Question 19

One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a judger mind-set.

Accepted Answer

One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a learner mind-set rather than a judger mind-set.

Question 20

Leading questions are perceived as dishonest or manipulative.

Accepted Answer

Leading questions are intended to guide people to your way of thinking. These questions are often perceived as dishonest or manipulative.

Quiz 3: Team Communication and Difficult Conversations

High self-awareness is crucial for handling difficult conversations successfully.

An absence of conflict during conversations might imply that employees are not voicing their true perspectives.

The minutes of a meeting serve as a record of what a team has accomplished.

To keep from making defensive comments, one requires a low level of self-awareness and self-management.

Probing questions are opinions presented in question form.

Coordination meetings typically involve fluid issues that cannot be given time allotments.

Holding judgment implies agreeing with everything you hear.

When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda.

Active listening involves expressing your own perspectives and feelings.

In emotionally charged, high-stakes conversations, approaching the conversation with a judger mind-set will often lead to productive outcomes.

Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

In effective learner statements, individuals explicitly state their desire to hear differing opinions.

High-performing teams go through repeated cycles of disassociation and association.

Astute business executives and managers recognize that they need information-even bad or unpleasant news-to lead an organization to its best potential performance.

Rapport-building questions reflect a judger mind-set.

Effective teams feel a common sense of purpose.

"Me too" statements are a type of listening behavior.

One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a judger mind-set.

Leading questions are perceived as dishonest or manipulative.