Question 1

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

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Question 2

__________ logic is a mathematical method of handling imprecise or subjective information.

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Question 3

Artificial intelligence simulates ______________ intelligence such as the ability to reason and learn.

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Question 4

The primary types of business process change from the operational level to the strategic level are _____________, streamlining, and reengineering.

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Question 5

______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

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Question 6

A decision support system models __________ to support managers and business professionals during the decision-making process.

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Question 7

___________ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.

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Question 8

What-if analysis checks the impact of a __________ in an assumption on the proposed solution.

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Question 9

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

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Question 10

Business process reengineering is the analysis and _________ of workflow within and between enterprises.

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Question 11

Business process modeling or ______________ is the activity of creating a detailed flowchart or process of a work process that shows its inputs, tasks, and activities in a structured sequence.

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Question 12

_____________ systems are various commercial applications of artificial intelligence.

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Question 13

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

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Question 14

A ________________ lane layout arranges the steps of a business process into a set of rows depicting the various elements.

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Question 15

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

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Question 16

A _____________ occurs when resources reach full capacity and cannot handle any additional demands.

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Question 17

A(n) _________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

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Question 18

Describe artificial intelligence, and identify its five main types.

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Question 19

Explain the value of business processes for a company, and differentiate between customer-facing and business-facing process.

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Question 20

A(n) ___________ is a simplified representation or abstraction of reality.

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Quiz 2: Decision and Processes: Value Driven Business