Question 1

"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.

Accepted Answer

Controlling monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals for quality and safety.

Question 2

List and explain each of the six keys to managing for competitive advantage.

Accepted Answer

The answer of List and explain each of the six...

Question 3

"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.

Accepted Answer

Planning is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

Question 4

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources."
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.

Accepted Answer

Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Question 5

When the manager dealt with the angry employee, which of the roles described by Mintzberg was the manager of Puffy Treats performing?
A) Monitor.
B) Negotiator.
C) Disturbance handler.
D) Resource allocator.
E) Liaison.

Accepted Answer

A disturbance handler is one who takes corrective action during crises or other conflicts, such as dealing with the angry employee.

Question 6

"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.

Accepted Answer

Leading is stimulating people to be high performers. It includes motivating and communicating with employees, individually and in groups.

Question 7

When hiring people who are beginning their management careers and who will join Naturally Yours as entry-level supervisors to oversee the design and production of their clothing lines, Naomi and Yolanda should look primarily for which type of skills in these managers?
A) Conceptual and decision skills.
B) Monitoring skills.
C) Language fluency.
D) Technical skills.
E) Negotiating skills.

Accepted Answer

Technical skills include the ability to perform a specialized task involving a particular method or process. In this case Naomi and Yolanda may hire operations management or logistics specialists. The technical skills these people will have learned in school will help them to be attractive to Naomi and Yolanda for this entry-level position.

Question 8

List and describe several ways organizations collaborate across boundaries.

Accepted Answer

The answer of List and describe several ways organizations collaborate...

Question 9

As the founders of the company, Naomi and Yolanda are best described as
A) Tactical managers.
B) Strategic managers.
C) Middle-managers.
D) External managers.
E) Internal managers.

Accepted Answer

Top-level managers are the senior executives of an organization and are responsible for its overall management. Top-level managers, often referred to as strategic managers, are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of the organization.

Question 10

Naomi and Yolanda have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Naturally Yours and the information provided in the scenario?
A) Efficiency is the only key to their continued success.
B) Now it is time for them to consider only effectiveness, since they clearly have efficiency under control and this is not likely to change in the future.
C) To continue their success they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales.
D) Now would be the perfect time to buy beautiful homes for their families since they have earned it.
E) As the top-level managers, the best action plan for them is to carefully design the new items to ensure that these items are well accepted by the target consumers.

Accepted Answer

Management is the process of working with people and resources to accomplish organizational goals. Good managers (like Naomi and Yolanda) do those things both effectively and efficiently.

Question 11

At which level of management will you find conceptual and decision skills most utilized? Why?

Accepted Answer

The answer of At which level of management will you...

Question 12

What are the forces behind globalization today? What are the potential impacts on business?

Accepted Answer

The answer of What are the forces behind globalization today?...

Question 13

Differentiate between the various management levels in an organization.

Accepted Answer

The answer of Differentiate between the various management levels in...

Question 14

When the manager attended the employee's wedding, which of the roles described by Mintzberg was the manager of Puffy Treats performing?
A) Liaison.
B) Figurehead.
C) Spokesperson.
D) Entrepreneur.
E) Disturbance handler.

Accepted Answer

A figurehead performs symbolic duties such as attending ceremonies and serving other social (the employee wedding) and legal demands.

Question 15

Briefly describe each of the four key management functions.

Accepted Answer

The answer of Briefly describe each of the four key...

Question 16

What should you do to forge a successful, gratifying career? Briefly explain each of the four dimensions that should be considered.

Accepted Answer

The answer of What should you do to forge a...

Question 17

When the manager notified the employees of the pending layoff, which of the roles described by Mintzberg was the manager of Puffy Treats performing?
A) Leader.
B) Liaison.
C) Disseminator.
D) Spokesperson.
E) Disturbance handler.

Accepted Answer

A spokesperson speaks on behalf of the organization about plans, policies, actions (such as the pending layoff), and results.

Quiz 1: Managing and Performing

"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."

List and explain each of the six keys to managing for competitive advantage.

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources."

When the manager dealt with the angry employee, which of the roles described by Mintzberg was the manager of Puffy Treats performing?

"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

When hiring people who are beginning their management careers and who will join Naturally Yours as entry-level supervisors to oversee the design and production of their clothing lines, Naomi and Yolanda should look primarily for which type of skills in these managers?

List and describe several ways organizations collaborate across boundaries.

As the founders of the company, Naomi and Yolanda are best described as

Naomi and Yolanda have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Naturally Yours and the information provided in the scenario?

At which level of management will you find conceptual and decision skills most utilized? Why?

What are the forces behind globalization today? What are the potential impacts on business?

Differentiate between the various management levels in an organization.

When the manager attended the employee's wedding, which of the roles described by Mintzberg was the manager of Puffy Treats performing?

Briefly describe each of the four key management functions.

What should you do to forge a successful, gratifying career? Briefly explain each of the four dimensions that should be considered.

When the manager notified the employees of the pending layoff, which of the roles described by Mintzberg was the manager of Puffy Treats performing?