In the _____ image, control is at the heart of management action, although a variety of external factors mean that, although change managers may achieve some intended change outcomes, they may have little control over other results.
A) director
B) navigator
C) caretaker
D) coach

Question

Quizplus · Accepted Answer

The term 'navigator' suggests that management action involves setting a course and direction for the organization, and making adjustments based on external factors such as market conditions, competitor actions, and regulatory changes. The term also implies that the manager may not have complete control over all outcomes, but rather needs to navigate through a complex and dynamic environment to achieve desired results. This is in contrast with the other options, which do not evoke the idea of adapting to external factors and navigating through uncertainty.

In the _____ Image, Control Is at the Heart of Management