The number of repeat customers would be an example of measuring which perspective?
A)Customer
B)Financial
C)Internal business
D)Learning and growth

Question

Quizplus · Accepted Answer

The number of repeat customers is a measure of the satisfaction and loyalty of customers, which falls under the Customer perspective of the Balanced Scorecard framework. This perspective focuses on customer satisfaction, retention, and acquisition to ensure the long-term success of a business.

The Number of Repeat Customers Would Be an Example of Measuring