Question 1

One of the outcomes of a successful negotiation is that all parties believe they have made a good deal.

Accepted Answer

The ultimate goal of a negotiation is to reach an agreement that is satisfactory for all parties involved, leading to a win-win situation. When all parties feel that they have gained something valuable and the outcome is acceptable, it is considered a successful negotiation.

Question 2

When using the accommodation conflict management style,a manager should never let the other parties know he/she is consciously giving them what they want.

Accepted Answer

When using the accommodation conflict management style, a manager should be transparent and open about the fact that they are willing to give the other parties what they want as a way to maintain harmony and build relationships. Being deceptive could create distrust and undermine the effectiveness of the accommodation style.

Question 3

The mocker unnerves others by making nasty comments about their previous performance or other remarks to belittle the opponent.

Accepted Answer

False

Question 4

Informational factors contribute to conflict when people have developed their point of view on the basis of different sets of facts.

Accepted Answer

When people have different sources of information or have access to different sets of facts, they may form differing opinions and beliefs. This can lead to conflict as each person defends their own viewpoint based on what they perceive as factual information.

Question 5

The highest levels of both relationship conflict and task conflict occur in low-performing teams during late project stages.

Accepted Answer

Studies have shown that the highest levels of both relationship conflict and task conflict occur in low-performing teams during late project stages. This is because as the pressure to deliver results increases, team members may become more resistant to new ideas or ways of working, leading to conflict. Additionally, in low-performing teams, there may be a lack of trust and cohesion among team members, which can further fuel relationship conflict.

Question 6

A sheep's clothing negotiator appears to be reasonable while making impossible demands.

Accepted Answer

A sheep's clothing negotiator is someone who appears to be gentle, reasonable and cooperative, but who is actually difficult to deal with and makes unreasonable demands. Therefore, their demands may seem possible at first, but eventually become impossible to satisfy.

Question 7

When negotiating,an agreement worse than your BATNA should not be accepted.

Accepted Answer

Accepting an agreement worse than the Best Alternative To a Negotiated Agreement (BATNA) means settling for a deal that is less desirable than the other options available. This goes against the goal of negotiating, which is to find the best possible outcome. Therefore, it is important not to settle for an agreement that is worse than your BATNA.

Question 8

Win-win negotiations are characterized by a focus on differences,rather than common interests.

Accepted Answer

Win-win negotiations are characterized by a focus on common interests and creating value that benefits all parties involved. It seeks to find mutually beneficial solutions rather than just dividing a fixed amount of resources or positions.

Question 9

Collaboration is the opposite of accommodation as a conflict management style.

Accepted Answer

Collaboration and accommodation are both conflict management styles, but they are not opposites. Collaboration involves working together to find a mutually beneficial solution, while accommodation involves one party giving in to the other's demands. The opposite of accommodation would be more akin to competition, where one party seeks to win at the expense of the other.

Question 10

Role factors contribute to conflict when people have different images or interpretations of the same thing.

Accepted Answer

The answer of Role factors contribute to conflict when people...

Question 11

Conflict is always a destructive force in a work environment.

Accepted Answer

Conflict can actually be a positive force in a work environment if it is managed effectively. It can lead to innovative solutions, increased understanding, and improved communication. However, if it is left unresolved or managed poorly, it can be destructive and have negative impacts on productivity and morale.

Question 12

Compromise is an appropriate management style when the conflict involves scarce resources that cannot be expanded.

Accepted Answer

Compromise allows for finding a middle ground or solution that satisfies both parties when resources cannot be expanded. This can be a useful strategy for conflict resolution in such situations.

Question 13

As a negotiator,you would use a competitive approach to negotiating with parties who have an interest in maintaining good relationships.

Accepted Answer

The competitive approach to negotiating is focused on winning and obtaining the best possible deal for oneself, often at the expense of the other party. This approach is not conducive to maintaining good relationships, and may even damage them. A collaborative or integrative approach, on the other hand, focuses on finding mutually beneficial solutions and can help build and maintain positive relationships.

Question 14

Competition is an appropriate conflict management style when someone has to be in charge to effectively coordinate complex systems.

Accepted Answer

Competition can be an effective conflict management style in situations where a clear decision needs to be made or where a leader needs to be established to effectively coordinate complex systems. In these situations, competition can spur individuals to put forth their best ideas and abilities, ultimately leading to a more successful outcome. However, it is important to note that competition should not always be the default approach to conflict management and should be used carefully and selectively depending on the specific context and dynamics of the situation.

Question 15

Accommodation is the opposite of the competition conflict management style.

Accepted Answer

Accommodation is a cooperative conflict management style where one party sacrifices their own needs or desires to satisfy the other party's needs or desires. On the other hand, competition is a confrontational conflict management style where each party tries to win or get their own way without regard for the other party's needs or desires. Therefore, accommodation and competition are opposite styles.

Question 16

Once the list of options for processing is ready,the evaluation of processes follows next.

Accepted Answer

The answer of Once the list of options for processing...

Question 17

Competent managers know that the goal is not to eliminate conflict,but to manage it in a way that reduces its potential harm to engagement and performance.

Accepted Answer

Competent managers understand that conflict will always exist in the workplace, but it can be managed effectively to minimize its negative impact on employee engagement and productivity. They focus on resolving conflicts in a constructive manner and fostering open communication and collaboration among team members.

Question 18

Collaboration is known as the win-win conflict management style.

Accepted Answer

Collaboration is a conflict management style that aims to find a solution that benefits both parties involved in the conflict, hence referred to as a win-win approach.

Question 19

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Accepted Answer

Hypotheticals allow managers to explore new ideas and possibilities without being limited by current constraints or past patterns. This can lead to the development of innovative solutions and opportunities that may not have been considered otherwise.

Question 20

Competition is the best conflict management style.

Accepted Answer

Competition is not the best conflict management style as it can create a win-lose situation, leading to resentment and further conflicts. Collaborative or compromising approaches are considered more effective in resolving conflicts as they seek to find a mutually beneficial solution that satisfies everyone involved.

Quiz 11: Resolving Conflict Through Negotiation and Mediation