Aaron needs help to meet a big deadline.Katy,who is not normally on his team,volunteers to help out.They meet the deadline.Aaron writes a heartfelt email to Katy to thank her for her help,but Katy does not respond.Her behavior is likely an example of
A) a flame.
B) the neutrality effect.
C) active incivility.
D) defusing a situation.
E) a high-constraint medium.

Question

Quizplus · Accepted Answer

The neutrality effect means that recipients are more likely to perceive messages with an intended positive emotion as neutral.

Aaron Needs Help to Meet a Big Deadline