Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team.Pongtorn responds with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him.Pongtorn's response can be described as
A) reinterpretation.
B) planning.
C) coordination.
D) defusing.
E) incivility.

Question

Quizplus · Accepted Answer

Defusing involves avoiding escalation and removing tension to focus on work objectives.

Pongtorn Receives an Email in Which a Colleague Accuses Him