Question 1

Amira is managing the development of a reference book.She is in New York.Her lead writer is in California,and her fact-checking team is in India.The team is working under a tight budget.All parties need to communicate about strategy and schedule.Which communication channel is most likely to meet their needs?
A) a conference call
B) a videoconference
C) an electronic discussion thread
D) a face-to-face meeting
E) a series of one-to-one phone calls

Accepted Answer

Asynchronous communication does not occur in real time.Individuals involved in such communication can pay attention to and respond to communications at a time of their choosing.Successful virtual teams use electronic discussion threads to generate and evaluate ideas.By working asynchronously,virtual team members can pick and choose when to make their contributions.

Question 2

Which of the following is most likely to be included in the signature block of an email?
A) a list of attachments
B) an expected action
C) statistical data
D) contact details
E) the names of all the recipients

Accepted Answer

Signature blocks should provide clear contact information.This allows recipients to easily contact you through richer communication channels if needed.It also enhances your professional image.

Question 3

Logan dislikes email and texting because he cannot hear the other person's tone of voice or see facial expressions.Logan's frustration is related to a lack of
A) constraints.
B) resources.
C) cues.
D) control.
E) permanence.

Accepted Answer

Cues include social cues (turn-taking),verbal cues (tone of voice),and nonverbal cues (gestures,facial expressions).

Question 4

Which of the following facilitates a one-stop work space containing project and meeting information,shared files,and communication platforms?
A) texting
B) written messages
C) webinar
D) social networking
E) email

Accepted Answer

Blogs,wikis,and social networking are used for team and networked communication.They facilitate a one-stop work space containing project and meeting information,shared files,and communication platforms.

Question 5

Which term refers to the degree to which communications can be planned and recorded?
A) richness
B) immediacy
C) constraint
D) coordination
E) control

Accepted Answer

Control refers to the degree to which communications can be planned and recorded,thus allowing strategic message development.

Question 6

When Sherry sends task-oriented emails to colleagues,she always tells them the deadline for the tasks and details about when she is available to talk or meet.What conclusion are Sherry's colleagues likely to draw from this?
A) Sherry holds an important place in the organization.
B) Sherry is arrogant and bossy.
C) Sherry respects their time and other commitments.
D) Sherry packs unnecessary information in her messages.
E) Sherry has leadership potential.

Accepted Answer

If you use email to coordinate tasks with deadlines,provide detailed information about time frames and your availability.If you are setting up appointments,make sure you have provided several options.By clearly providing timelines and schedules,you minimize the number of emails needed to coordinate your efforts,thus saving time.By providing options,you show respect for your colleagues' schedules.

Question 7

Camila is an accountant who needs to request time off to deal with a family emergency.Her boss prefers email for this kind of communication.Which of the following is the best subject line for Camila's email?
A) Unexpected request
B) Out of the office: March 8-15
C) Staffing concern from the accounting department
D) Camila requests time off this month
E) Family emergency!

Accepted Answer

Message recipients make immediate judgments about the importance of a message based on the subject line.Fundamentally,subject lines frame your entire message;they serve the same role that headlines do in newspapers and magazines.Good subject lines are generally five to ten words long.They should not be misleading to get attention.

Question 8

Manny likes to have the option of brainstorming,drafting,and revising his message before he delivers it.Which aspect of communication does he value?
A) permanence
B) immediacy
C) planning
D) richness
E) coordination

Accepted Answer

Manny values planning.Communication channels that allow for a high level of planning can be tightly drafted,edited and revised,rehearsed,and otherwise strategically developed before delivery.

Question 9

Which of the following are almost always more appropriate as attachments?
A) contact details
B) greetings
C) meeting times
D) brief notes
E) spreadsheets

Accepted Answer

Attachments allow business professionals to share files that do not display effectively in an email window.Messages that are more than several paragraphs long are typically appropriate as attachments.Also,pictures,graphics,spreadsheets,databases,and many other types of files are nearly always more appropriate as attachments.

Question 10

Which of the following is most likely to be placed in the subject line of an email?
A) an expected action
B) a signature block
C) a list of attachments
D) a professional tagline
E) the recipient's name

Accepted Answer

Most emails are intended to spur action.Effective emails contain specific and clear requests so that recipients know exactly how to respond.In many cases,you can place these directions in the subject line for greatest clarity.

Question 11

Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud.What aspect of communications relates to the storage of messages?
A) coordination
B) planning
C) constraint
D) permanence
E) richness

Accepted Answer

Permanence refers to the extent to which the message can be stored,retrieved,and distributed to others.

Question 12

Adam is coordinating a video conference involving colleagues in different time zones using different technologies.In addressing coordination and resource issues,he is dealing with
A) constraints.
B) control.
C) immediacy.
D) permanence.
E) richness.

Accepted Answer

Constraints refer to the practical limitations of coordination and resources.

Question 13

Which of the following is typically used for short,one-to-one or one-to-many messages and is ideal for quick announcements and scheduling?
A) a blog
B) a videoconference
C) texting
D) a conference call
E) a webinar

Accepted Answer

Texting is used for short,one-to-one or one-to-many messages.It is ideal for quick announcements and scheduling,although it is not well-suited for important or complex business messages.

Question 14

Judging only by length,which of the following is the best subject line for an email?
A) Why?
B) Last month
C) The reason why we should consider implementing this marketing plan is its many benefits.
D) Team meeting,Harper conference room,at 11:00
E) So,here it goes

Accepted Answer

Message recipients make immediate judgments about the importance of a message based on the subject line.Good subject lines are generally five to ten words long.By contrast,poor subjects are either too short (1 or 2 words)and thus nondescriptive or too long (12 words or longer)and thus difficult to process.

Question 15

Email communication is characterized by
A) low control.
B) little coordination.
C) richness.
D) high cost.
E) constraint.

Accepted Answer

Email communication is the primary form of written business communication.Email communication has few constraints (low cost,little coordination)and high control (the writer can think messages out carefully,and those messages provide a permanent record).

Question 16

Which of the following refers to how quickly someone is able to give feedback during communication?
A) coordination
B) immediacy
C) cue
D) permanence
E) richness

Accepted Answer

Immediacy refers to how quickly someone is able to give feedback during a conversation.

Question 17

Individuals involved in _____ communication can pay attention to and respond to communications at a time of their choosing.
A) asynchronous
B) synergized
C) low empathy
D) intrapersonal
E) concurrent

Accepted Answer

Asynchronous communication does not occur in real time.Individuals involved in such communication can pay attention to and respond to communications at a time of their choosing.

Question 18

Lance has created three mock-ups for a product logo.He wants to send them to his company's executive team for feedback.The executives are in different cities,and the files are very large.What is the most efficient way for Lance to distribute the logos?
A) through a site such as Dropbox
B) as an email attachment
C) through U.S.Mail or FedEx
D) in the body of an email
E) on a social media site

Accepted Answer

Be careful about sending attachments that are too large,since they may fill others' email boxes.Also,consider whether these documents are more appropriate as shared files on a company intranet or another location (such as Google Drive or Dropbox).

Question 19

Amanda needs to notify Yasmin that the proposal she wrote did not get funded.Which communication channel is most appropriate?
A) email
B) written message
C) social networking
D) texting
E) spoken communication

Accepted Answer

Spoken communication is ideal for matters that require rapport-building,discussion,brainstorming,clarification,and immediate feedback.It is preferred for sensitive and emotion-packed situations.

Question 20

Polly needs to communicate with many people in her department.It is not necessary for everyone to receive the message at the same time.Which of the following is the best tool for Polly to use?
A) a videoconference
B) an email
C) a phone conversation
D) a conference call
E) a webinar

Accepted Answer

Email is an asynchronous communication channel used for one-to-one or one-to-many business messages.Email is the dominant communication tool for private,written business messages.

Quiz 7: E-Mail and Other Traditional Tools for Business Communication

Which of the following is most likely to be included in the signature block of an email?

Logan dislikes email and texting because he cannot hear the other person's tone of voice or see facial expressions.Logan's frustration is related to a lack of

Which of the following facilitates a one-stop work space containing project and meeting information,shared files,and communication platforms?

Which term refers to the degree to which communications can be planned and recorded?

When Sherry sends task-oriented emails to colleagues,she always tells them the deadline for the tasks and details about when she is available to talk or meet.What conclusion are Sherry's colleagues likely to draw from this?

Camila is an accountant who needs to request time off to deal with a family emergency.Her boss prefers email for this kind of communication.Which of the following is the best subject line for Camila's email?

Manny likes to have the option of brainstorming,drafting,and revising his message before he delivers it.Which aspect of communication does he value?

Which of the following are almost always more appropriate as attachments?

Which of the following is most likely to be placed in the subject line of an email?

Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud.What aspect of communications relates to the storage of messages?

Adam is coordinating a video conference involving colleagues in different time zones using different technologies.In addressing coordination and resource issues,he is dealing with

Which of the following is typically used for short,one-to-one or one-to-many messages and is ideal for quick announcements and scheduling?

Judging only by length,which of the following is the best subject line for an email?

Email communication is characterized by

Which of the following refers to how quickly someone is able to give feedback during communication?

Individuals involved in _____ communication can pay attention to and respond to communications at a time of their choosing.

Lance has created three mock-ups for a product logo.He wants to send them to his company's executive team for feedback.The executives are in different cities,and the files are very large.What is the most efficient way for Lance to distribute the logos?

Amanda needs to notify Yasmin that the proposal she wrote did not get funded.Which communication channel is most appropriate?

Polly needs to communicate with many people in her department.It is not necessary for everyone to receive the message at the same time.Which of the following is the best tool for Polly to use?