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Business and Society Ethics Study Set 1
Quiz 14: Consumer Stakeholders: Product and Service Issues
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Question 61
Multiple Choice
The driving force behind guidelines for product liability is which of the following?
Question 62
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. What have been the impacts of new leadership in the CPSC?
Question 63
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. Law judge Roy Pearson and Jack Cline have both experienced issues of product liability according to the text.What is the double-edged sword of tort reform?
Question 64
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. Describe the legal doctrine of absolute liability.
Question 65
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. Summarize the total quality management process.
Question 66
Multiple Choice
TQM must emphasize all of the following except?
Question 67
Multiple Choice
With respect to service,consumers are concerned with which of the following?
Question 68
Multiple Choice
Which of the following is not an FDA congressional milestone?
Question 69
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. What group(s)did Congress originally intend to be the primary participants in the Consumer Product Safety Commission's decision making process? Was that the "right" stance? What has happened to that stance in recent years?
Question 70
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. Describe the major contributions that Six Sigma can make to the business/consumer relationship.
Question 71
Multiple Choice
Customer service is provided by all of the following except?
Question 72
Essay
Provide a short answer to each of these questions.Be sure to fully explain your answer. Analyze the situation involving Dr.Jane Henney,the Food and Drug Administration,RU486,and the second Bush administration.