Assuming a customer claim will be granted,what type of response will allow the company to build a better relationship with the customer?
A)Direct
B)Indirect
C)Condolence
D)Goodwill
E)Thank you

Question

Quizplus · Accepted Answer

When a customer requests a refund,exchange,or repair,a business has an opportunity to create goodwill.Assuming that the company decides to satisfy the customer's claim,a well-written response can strengthen the company's relationship with the customer.

Assuming a Customer Claim Will Be Granted,what Type of Response