The quality strategy is formulated at the _____ management level and is diffused throughout the _____.
A) top; middle-level management
B) top; organization
C) lowest; organization
D) middle; low-level management

Question

Quizplus · Accepted Answer

The quality strategy is formulated at the top management level and is diffused throughout the organization. From top executives to hourly employees, everyone operates under a total quality management strategy of delivering quality products or services to internal and external customers. Middle managers will better understand and implement these strategies if they are a part of the process.

The Quality Strategy Is Formulated at the _____ Management Level