Researchers hired to go into airport flight lounges posing as members of the airline's frequent flyer program to see how well customers are treated are called _____.

Name: Researchers hired to go into airport flight lounges posing as members of the airline's frequent flyer program to see how well customers are treated are called _____.
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Question

Quizplus · Accepted Answer

Researchers who go into airport flight lounges posing as members of the airline's frequent flyer program to evaluate customer service are known as "mystery shoppers."

Researchers Hired to Go into Airport Flight Lounges Posing as Members