When a restaurant customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for her food that was cold,this is an example of _____.
A) random sampling error
B) self-selection bias
C) auspices bias
D) social desirability bias

Question

Quizplus · Accepted Answer

The customer is choosing to participate in the survey, indicating self-selection bias. They may be more likely to have negative feedback and complaints, as they are motivated to express dissatisfaction about their experience. The other options do not relate to this specific scenario.

When a Restaurant Customer Decides to Fill Out a Customer