When should you grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint?
A)After you explain your own process in making the decision
B)In the very first sentence
C)In the middle of the letter, to de-emphasize the fact that you are giving in to the customer
D)In the last paragraph, so you leave the reader with a good impression

Question

Quizplus · Accepted Answer

In the very first sentence is the best time to grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint. This shows the customer that you are listening to their concerns and are willing to work with them to resolve the issue.

When Should You Grant a Customer's Request for an Adjusted